AUSTRIA
ENGWE Zip Lightweight Electric Bike
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Tracked European delivery To Austria · Estimated 3–7 working days
Estimated 3–7 working days. Your shipment will have tracking information where available.
All EU orders are dispatched through our European warehouse network, with taxes and standard delivery included in the displayed price.
View delivery information →Dispatch dates depend on incoming stock. Please contact us to confirm the current lead time.
Enquire about delivery →Contact our team to ask about availability or a suitable alternative.
Check availability →Delivery estimates are not guaranteed. Optional services, if available, are priced at checkout.
Returns & cancellations 14-day withdrawal rights · Return information
For most eligible online purchases, EU consumers have 14 days after delivery to notify us that they wish to withdraw, without giving a reason.
Return-shipping responsibilities, exceptions and any deductions permitted by law depend on the circumstances. Your statutory rights remain unaffected.
We may also offer an additional 30-day return option for eligible unused and unopened items, subject to our policy.
Read our returns policy →Warranty & customer support Order assistance and applicable legal guarantees
Our team can help with product questions, troubleshooting and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected by a minimum two-year legal guarantee for goods that are faulty or not as described. Some countries provide longer protection. These rights are separate from any optional manufacturer or commercial warranty.
Please include your order number and a description of the issue when contacting us.
Contact customer support →No import fees or extra taxes All taxes and standard delivery included
All TrailSurge.eu orders are fulfilled through our European warehouse network. We take care of applicable taxes and any customs-related costs.
No import fees, customs invoices or extra VAT bills on delivery. Standard delivery is included in the displayed price.
No unexpected charges on arrival. Optional services, if selected, are clearly priced before you complete your purchase.
Questions about your order? →
Included with your purchase
TrailSurge Warranty+
12 monthsof cover
UK-based warranty and after-sales support
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
View warranty details Hide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Description
The ENGWE Zip is a lightweight folding electric bike designed for city commuting, train travel and compact storage. Its exclusive triple-fold frame folds in around three seconds, while the 250W rear hub motor, torque sensor and hydraulic disc brakes deliver smooth, controlled everyday riding.
- UK-road-legal 250W rear hub motor with 40Nm torque
- 36V 10Ah removable LG battery with 360Wh capacity
- Up to 120km claimed assisted range in PAS 1
- Three pedal-assist levels with a responsive torque sensor
- Exclusive three-second triple-fold design
- 16.9kg without battery; 19.4kg including battery
- 16 × 1.95-inch urban hybrid tyres
- Shimano Tourney 7-speed gearing
- Hydraulic disc brakes with 160mm front and rear rotors
- Suspension seatpost for improved comfort
- 3.2-inch colour LCD display with Bluetooth and ENGWE app support
- 100W USB-C fast charging and power-bank function
- Integrated front and rear LED lights
Important: Claimed range varies with rider weight, terrain, temperature, tyre pressure and assistance level. For UK road use, the bike must remain in its supplied 250W pedal-assist configuration with assistance limited to 15.5mph (25km/h). Rear rack is not included and is sold separately. Supplied with TrailSurge UK support and warranty assistance.
Specifications
| Collection | Biciclette Elettriche |
|---|---|
| Brand | ENGWE |
| Motor Power | 250W |
| Battery | 36V 10Ah |
| Top Speed | 15.5 MPH |
| Max Range | 75 Miles |
| Charging Time | 4-5 Hours |
| Wheel Size | 16 x 1.95" urban hybrid tyres |
| Brakes | Hydraulic Disc Brakes |
| Gears | 7-Speed |
| Bike Weight | 19.4 KG |
Size & Rider Fit
Check rider measurements and sizing before you order.
More measurements & dimensions
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
What’s Included in the Box?
1 x ENGWE Zip Lightweight Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
