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Preguntas frecuentes

Encuentre respuestas rápidas a preguntas comunes sobre pedidos, envíos, devoluciones y más. Si necesita más ayuda, nuestro equipo de soporte está aquí para ayudarlo.

Delivery & Payment

Una vez realizado el pedido, el envío suele tardar entre 1 y 2 días hábiles. Recibirá un correo electrónico de confirmación, con detalles de seguimiento, una vez que se envíe su pedido. Su artículo debería estar con usted dentro de los 3 días hábiles. Entonces, de 3 a 5 días en total.

Procesamos los pedidos rápidamente para garantizar una entrega rápida. Si necesita modificar su pedido, contáctenos de inmediato. Es posible que no sea posible realizar cambios una vez que se haya procesado su pedido.

Tenemos mucha confianza en la calidad de la gama de bicicletas eléctricas Trail Surge. TODO nuestro stock viene con una garantía del fabricante de 1 año como estándar. Consulte los términos y condiciones de cada marca para ver qué cubre la garantía.

We accept all major credit/debit cards, PayPal, Klarna, and Clearpay. Monthly, Weekly and Pay in 3 Available with Klarna.

We accept returns within 30 days for unused items in their original condition. We do not accept returns for change of mind.

We do not do repairs ourselves, however we have Trusted Workshops we can recommend to get any repairs.

E-Bikes

We are very confident in the quality of the Trail Surge range of electric bikes. ALL of our stock comes with a 1 year manufacturer warranty as standard. Please check terms and conditions for each brand to see what is covered within the warranty.

Choosing the right e-bike depends on your individual needs and preferences. Consider factors such as your riding style, intended use, budget, and desired range. Our team is here to help you find the perfect e-bike. Contact us today for personalized advice!

Yes, e-bikes are legal in the UK as long as they meet certain requirements. The motor must have a maximum continuous rated power of 250 watts, and the motor assistance must cut off when the bike reaches 15.5 mph (25 km/h). These are known as Electrically Assisted Pedal Cycles (EAPCs).

No licence, tax, or insurance is needed for standard pedal-assist eBikes (also known as EAPCs – Electrically Assisted Pedal Cycles). However, faster or more powerful eBikes may be classed as electric mopeds and require registration.

Hub motors are located in the wheels and are great for flat terrain and casual riding. Mid-drive motors sit at the bike’s crank and offer better hill climbing, balance, and efficiency, especially for off-road or performance rides.

E-bikes are high-value items, so a good lock is essential. Many models include removable batteries, integrated alarms, GPS tracking, and smart locks for added protection.

Electric bikes are generally water-resistant, not fully waterproof. They can handle rain, but avoid submerging or high-pressure washing the electrical components.

Yes, most electric bikes come with manual gears just like regular bikes, allowing more control over speed and effort.

Most lithium-ion e-bike batteries last 3–5 years or 500–1,000 full charge cycles, depending on use and care. You can then replace the battery for a new one and your good to go again.

Yes, you can pedal an e-bike like a regular bike if the battery runs out—though it will feel heavier.

E-bike size depends on your height and inseam. Most product pages include size guides, but generally, a medium frame suits 5’6”–5’10”, while taller riders may need large or extra-large.

Store indoors or in a dry, sheltered area. Avoid freezing temperatures and always disconnect or remove the battery for long-term storage.

E-Scooters

Privately owned e-scooters arecurrently not legalto ride on public roads, pavements, cycle lanes, or public spaces in the UK. They can only be used on private land with the landowner’s permission.

Regular tyre pressure checks, brake checks, and keeping the battery charged. We recommend a quick maintenance check every few rides.

For best protection:

Helmet
Gloves
Knee and elbow pads
High-visibility clothing for night riding
Proper footwear (no sandals/flip-flops)

Many e-scooters have water-resistance ratings (IP ratings). Light rain is usually fine, butdeep puddles, heavy rain or submersion can damage the electronics. Always check the model’s IP rating.

Consider:

Motor power
Battery size and range
Tyre type (solid vs pneumatic)
Suspension
Weight and portability
Brakes (disc, drum, regenerative)
Water resistance rating
Warranty and after-sales support

Electric Scooters are generally water-resistant, not fully waterproof. They can handle rain, but avoid submerging or high-pressure washing the electrical components.

Common features include LED lights, reflectors, disc or drum brakes, speed modes, and built-in motor cut-off systems.

Commuter scooters – lightweight and foldable

Long-range scooters – bigger batteries

Performance scooters – fast and powerful

Off-road scooters – larger tyres and suspension

Lightweight beginners’ models – simple and easy to ride

Preguntas frecuentes

Delivery & Payment

E-Bikes

E-Scooters

Information

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