Bij Trail Surge Hebben We Alle Vertrouwen In De Kwaliteit Van Onze Producten. Alle E-Bikes En E-Scooters Worden Geleverd Met 1 Jaar Fabrieksgarantie, Die Fabricage- Of Materiaalfouten Dekt Die De Belangrijkste Elektrische En Structurele Onderdelen Betreffen. Neem Bij Problemen Direct Contact Met Ons Op.

Select a product category or brand below to view the applicable manufacturer warranty and claim information.

Cyrusher Electric Bike Warranty

Eligible Cyrusher electric bikes are covered by Cyrusher’s limited manufacturer warranty against confirmed defects in materials or workmanship. The warranty applies to the original owner and to bikes purchased through Cyrusher or an authorised dealer.

Warranty period

Two years: Motor, controller and bicycle frame
One year: Lithium-ion battery, brakes, front fork, rear shock, display, pedal-assist sensor, charger, rims, stem, handlebar, headset, seat post, bottom bracket, crankset, rear rack and shifting system

The warranty period begins on the original purchase date. Manufacturer cover is limited to one replacement per affected component, per bicycle.

What is covered?

The warranty covers the listed original components where Cyrusher confirms that a fault was caused by defective materials or workmanship during the applicable warranty period.

Warranty support will normally be provided through troubleshooting, repair assistance or replacement of the affected component. A complete replacement bicycle will only be considered in exceptional circumstances where the product cannot reasonably be repaired.

What is not covered?

The warranty does not cover normal wear and tear, consumable components or damage caused by accident, misuse, neglect, commercial use, improper assembly, insufficient maintenance, extreme riding, impacts, falls, water ingress, unauthorised repairs or modifications.

Wear-related items such as chains, brake pads, tyres, inner tubes, spokes, grips and seats are excluded. Accessories and components added after purchase are also excluded unless they are covered by a separate warranty.

Battery cover does not include damage caused by an unsuitable charger, power surges, incorrect charging or storage, poor maintenance, misuse, water damage or normal deterioration through age and use.

The exact warranty supplied with the purchased model will take priority where its terms differ. Cyrusher’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

SAMEBIKE electric bikes include the applicable manufacturer’s limited warranty against confirmed manufacturing defects. The warranty begins when the original purchaser receives the bicycle and applies to bikes purchased through SAMEBIKE or an authorised retailer.

Warranty period

Frame: 3 years
Battery: 1 year
Motor, electrical parts and other original components: 1 year

The frame warranty covers the replacement frame itself. SAMEBIKE’s policy does not include the labour required to transfer components from the original frame to a replacement frame.

The battery is covered by a one-year limited warranty. Where SAMEBIKE confirms that a battery is defective, it may be repaired or replaced. A repaired or replacement battery remains covered only for the balance of the original warranty period.

What is covered?

The warranty applies where an original frame, battery, motor, electrical part or fitted component is confirmed to have failed because of defective materials or workmanship during the applicable warranty period.

SAMEBIKE’s warranty is primarily provided through troubleshooting, repair or the supply of an appropriate replacement component. It does not automatically provide a replacement bicycle or cover labour and changeover costs. The manufacturer’s policy also states that delivery charges for warranty spare parts may be payable.

What is not covered?

The manufacturer’s warranty does not cover normal wear, corrosion, paint deterioration, cosmetic damage or components that have worn through ordinary use. It also excludes faults caused by accidents, impacts, misuse, stunt riding, racing, overloading, incorrect storage, poor maintenance, improper assembly, exposure to water or unsuitable conditions, unauthorised repairs or permanent modifications.

Battery damage caused by an incorrect charger, broken seals, tampering, unsuitable storage or use with incompatible equipment is not covered. Damage caused by non-approved accessories or replacement batteries may also invalidate cover for connected electrical components.

Products with an altered or unreadable serial number and free promotional accessories are excluded from the manufacturer’s warranty.

The exact warranty supplied with the purchased model will take priority where its terms differ. SAMEBIKE’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Electric scooters purchased from TrailSurge include the applicable manufacturer’s warranty against confirmed defects in materials or workmanship.

Warranty periods and component cover vary depending on the brand, model and manufacturer. The warranty information shown on the individual product page at the time of purchase applies to that electric scooter.

ENGWE electric bikes include the applicable manufacturer’s limited warranty against confirmed product-quality or manufacturing faults. The cover begins from the original purchase date and is normally provided through troubleshooting or the supply of a replacement component.

Warranty period

12 months: Frame, front fork components, handlebars, folding tubes, saddle tube, battery, battery housing, motor, motor hall and bearings, controller, charger, display, main electrical cables, throttle, brake levers and pedal-assist sensors
6 months: Lights, mudguards, racks, pedals, grips, cranks, chainrings, hubs, chain, shifters, derailleurs, freewheel and listed suspension or fitted components
3 months: Saddle, plastic parts and listed braking components
1 month: Tyres, limited to confirmed product-quality defects rather than punctures, wear or riding damage

What is covered?

The warranty applies where ENGWE confirms that an original component has failed because of a manufacturing or product-quality defect during its stated warranty period.

ENGWE normally resolves an accepted warranty fault by supplying the required replacement component. The warranty does not automatically provide a replacement bicycle or payment for repairs arranged independently.

Some components with shorter periods, including tyres and braking parts, are also identified by ENGWE as consumable items. Any warranty consideration for these parts is therefore limited to an original manufacturing defect and does not include normal wear, punctures or deterioration through use.

What is not covered?

ENGWE’s manufacturer warranty does not cover normal wear, consumable-part deterioration, accidental damage, incorrect use, unsuitable storage or failure to maintain and adjust the bicycle in accordance with the manual.

Cover is also excluded where the bicycle has been dismantled, repaired, modified or altered without approval. Second-hand and modified electric bikes are not included in ENGWE’s standard manufacturer warranty.

Costs charged by an independent repairer are not covered unless ENGWE or TrailSurge has approved the repair in writing beforehand. Accessories purchased separately are generally excluded except where they are defective upon arrival.

Cosmetic marks, packaging damage and faults caused by collision, misuse or customer modification are not covered. The exact warranty supplied with the purchased model takes priority where its terms differ.

ENGWE’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible DYU electric bikes include a limited manufacturer’s warranty against confirmed defects in materials or workmanship. The warranty applies from the date the original purchaser receives the bicycle.

Warranty period

Frame: 1 year
Battery: 1 year
Original parts and components: 1 year

The frame warranty covers the supply of a replacement frame where a manufacturing defect is confirmed. Labour required to transfer components onto a replacement frame is not included under DYU’s published manufacturer warranty.

A defective battery may be repaired or replaced during the applicable warranty period. Any repaired or replacement battery continues for the remainder of the original warranty period rather than beginning a new period.

What is covered?

The warranty covers original DYU components where the manufacturer confirms that the failure resulted from defective materials or workmanship and was not caused by the rider, incorrect use or external damage.

Warranty support is normally provided through troubleshooting, repair or the supply of an appropriate replacement component. It does not automatically provide a complete replacement bicycle or cover independent labour charges.

What is not covered?

DYU’s manufacturer warranty does not cover normal wear, corrosion, cosmetic deterioration, accidental damage, collisions, stunt riding, racing, misuse, overloading, incorrect storage or failure to maintain the bicycle in accordance with its instructions.

Damage resulting from water, moisture, unsuitable conditions, incorrect assembly, unauthorised repairs or permanent modifications is excluded. Tyres, inner tubes, brake pads, rotors, chains, cassettes and other components that wear through normal use are not covered unless the issue is confirmed as an original manufacturing defect.

Battery damage caused by an unsuitable charger, tampering, broken seals, incorrect storage or use in equipment other than the intended bicycle is excluded.

Eligible Vitilan electric bikes include the manufacturer’s limited warranty against confirmed defects in materials or workmanship. The warranty applies to the original owner and is not transferable.

Warranty period

T7 and T7 Pro: 18 months
U7, L5 and i7 Pro: 18 months
V3 and U3: 12 months
Other Vitilan models: The period displayed on the individual product page applies

Battery cover follows the warranty terms stated for the relevant electric-bike model.

What is covered?

Vitilan’s warranty covers original structural, mechanical and electrical parts where a defect in materials or workmanship is confirmed during the applicable period.

Covered components may include the frame, fork, folding structure, handlebars, seat post, brakes excluding brake pads, lights, bottom bracket, wheel rims and hubs, transmission components, motor, throttle, controller, wiring harness and display.

Warranty support is normally provided by supplying the affected replacement component. Labour required to fit or change a warranty component is not included under Vitilan’s published manufacturer warranty.

What is not covered?

The manufacturer warranty does not cover normal ageing, wear or deterioration through use. Tyres, inner tubes, brake pads, chains, chainrings, cables, saddles, cranksets and pedals are treated as wear-related components unless a manufacturing defect is confirmed.

Damage caused by accidents, falls, impacts, careless riding, misuse, racing, stunts, improper storage, water, moisture, dirt, incorrect assembly, unauthorised modification or unapproved accessories is excluded.

Battery cover does not include normal loss of capacity through age, extended use or cold weather. It also excludes damage caused by an unsuitable charger, improper charging, tampering with battery seals or using the battery with equipment for which it was not designed.

Products with altered or unreadable serial numbers are excluded. Free promotional accessories are not covered.

The exact terms supplied with the purchased model will take priority where they differ. Vitilan’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible KETELES electric bikes include the manufacturer’s limited warranty against confirmed defects in materials or workmanship. The warranty applies to the original owner and begins when the bicycle is received.

Warranty period

Frame: 2 years
Other original parts and components: 1 year

What is covered?

The warranty covers an original component where KETELES confirms that it is defective because of a manufacturing or material fault during the applicable period.

Warranty support is normally provided by repairing the fault or supplying the affected replacement component. The warranty does not automatically provide a replacement bicycle or cover work arranged independently without prior approval.

What is not covered?

KETELES does not cover normal wear, deterioration of consumable components, accidental damage, collisions, misuse, stunt riding, racing, improper storage, overloading or exposure to water, moisture, chemicals, sand or dirt.

Cover may also be refused where the bicycle has been incorrectly assembled, maintained, repaired or adjusted, or where unapproved accessories or replacement parts have contributed to the fault. Cosmetic marks, corrosion and products with altered or unreadable serial numbers are excluded.

The exact warranty supplied with the purchased model will take priority where it differs. KETELES’ manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible Hidoes electric bikes include a limited manufacturer’s warranty against confirmed manufacturing faults. The warranty begins when the bicycle is received.

Warranty period

Electric bike: 1 year
Battery: 6 months

What is covered?

Hidoes may provide repair support where it confirms that a fault resulted from defective materials or workmanship during the applicable warranty period.

All warranty work must be approved before the product or component is returned. Hidoes’ published policy states that customers may be responsible for the cost of returning an item for assessment, while the manufacturer covers delivery of an approved repaired item back to the customer.

Hidoes does not promise free repair for the motherboard, battery or display under its general free-repair rule. These components remain subject to assessment and the specific terms applicable to the purchased product.

What is not covered?

The manufacturer’s warranty does not cover normal wear, accidental damage, misuse, neglect, unauthorised repairs or modifications, or using the product for a purpose for which it was not designed.

Cover may be withdrawn where the bicycle has been opened or altered without approval, where the customer continues using it after a fault appears and causes additional damage, or where the problem is not reported within a reasonable period.

The exact warranty supplied with the purchased model will take priority where it differs. Hidoes’ manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible DUOTTS electric bikes include the applicable manufacturer’s warranty against confirmed defects in materials or workmanship. The warranty begins on delivery and applies to the original purchaser.

Warranty period

Frame and structural components: 2 years
Motor, battery, controller, display, charger, sensors, throttle, wiring and listed electrical components: 1 year
Fork, suspension, hubs, axles, clamps and folding components: 1 year
Freewheel, derailleur, crank, chainring, kickstand, pedals, headlight, grips and spokes: 6 months
Tyres, inner tubes, brake pads, cables, chain, saddle, fuses, plastics and fixings: 7 days for a confirmed defect present on arrival only

What is covered?

DUOTTS covers manufacturing defects affecting the original components listed above during their applicable periods.

Where a covered fault is confirmed, the manufacturer may repair the affected product, supply a new or refurbished replacement component, or offer another appropriate remedy where repair is not reasonably possible.

Repairs or replacement parts do not restart or extend the original warranty period.

What is not covered?

The manufacturer warranty does not cover normal wear, punctures, accidental damage, collisions, overloading, misuse, unauthorised modifications, non-original electrical components, water ingress or failure to follow the owner’s manual.

Natural battery-capacity reduction through normal age and use is excluded. Damage caused by unsuitable chargers, extreme temperatures, continuous operation beyond the rated limits or impact to the motor housing is also excluded.

DUOTTS specifically excludes delivery, fleet and other commercial-use electric bikes from its standard manufacturer warranty unless separate commercial terms have been agreed.

The exact warranty supplied with the purchased model will take priority where it differs. DUOTTS’ manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible Varun electric bikes include the applicable manufacturer’s limited warranty against confirmed defects in materials or workmanship.

Warranty period

Frame: 2 years
Battery: 1 year
Motor, controller, charger, throttle, pedal-assist sensor and display: 1 year

What is covered?

The frame warranty covers the replacement frame where an authorised assessment confirms a manufacturing or material defect. Labour required to transfer the bicycle’s components onto a replacement frame is not included under Varun’s published manufacturer terms.

The battery and listed electrical components are covered where a failure is confirmed as a manufacturing defect during the applicable period. A defective battery may be repaired rather than replaced.

What is not covered?

The manufacturer warranty does not cover corrosion, cosmetic wear, accidents, misuse, improper storage, liquid or chemical exposure, incorrect charging, power surges, unsuitable chargers, tampering or unauthorised modifications.

Incorrect assembly, inadequate maintenance and repairs completed without approval are also excluded. Independent repair charges will not be reimbursed unless the work was agreed in advance.

Varun’s direct manufacturer policy states that purchases made through retailers may be subject to the retailer’s applicable warranty terms. The warranty displayed on the TrailSurge product page therefore applies where it differs.

Varun’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible RANDRIDE electric bikes include a limited manufacturer’s warranty against confirmed defects in materials or workmanship. The warranty applies to the original owner.

Warranty period

Frame: 2 years
Battery: 1 year
Motor, controller, display and other original non-consumable components: 1 year

What is covered?

The warranty covers original components where RANDRIDE confirms that a fault resulted from defective materials or workmanship.

Approved support is normally provided by repairing the affected component or supplying a replacement part. The manufacturer’s published terms do not include fitting costs unless the work has been specifically authorised.

What is not covered?

RANDRIDE does not cover normal wear, accidental damage, stunt riding, racing, misuse, incorrect storage, water or moisture exposure, corrosion, poor maintenance or incorrect assembly.

Damage caused by unauthorised repairs, incompatible accessories, improper charging or tampering with the battery is excluded. Natural battery degradation and cosmetic damage that does not result from a manufacturing fault are not covered.

Customers may be responsible for delivery costs associated with manufacturer replacement parts.

The exact warranty supplied with the purchased model will take priority where it differs. RANDRIDE’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible ChamRider electric bikes include a component-based manufacturer warranty. The applicable period begins when the bicycle is received.

Warranty period

Battery and charger: 12 months
Frame and front fork: 12 months
Main wiring, derailleur, shifter, freewheel, chain, bottom bracket, crank, rear shock and selected seat-post components: approximately 12 months
Motor internals, controller, display, throttle and pedal-assist sensor: 6 months
Lights, mudguards, kickstand, rear rack, wheel components, brakes, handlebars and stem: 6 months
Tyres, brake pads, brake discs, grips and saddles: not covered as wear items

During the later part of some component warranties, ChamRider’s published terms provide the replacement material but may require the customer to contribute towards delivery costs.

What is covered?

The warranty applies where the relevant component experiences a confirmed quality or functional failure during its stated cover period.

ChamRider normally provides after-sales support by supplying the affected part or arranging component-level repair. A complete replacement bicycle is not automatically provided where the issue can be resolved by replacing the faulty component.

What is not covered?

Normal wear, rust, cosmetic damage, punctures, accidental damage, misuse and damage caused by incorrect installation or unauthorised repair are excluded.

Warranty consideration depends on the manufacturer being able to confirm the fault. Component codes or serial numbers may be required for batteries, motors and chargers.

The exact component table supplied with the purchased model will take priority where it differs. ChamRider’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible iScooter electric scooters include a 12-month manufacturer warranty against confirmed product-quality or manufacturing faults.

The warranty begins from the original purchase date and applies to the electric scooter as supplied. iScooter does not currently publish a separate UK warranty period for every individual component, so the warranty information supplied with the particular model will apply where more specific terms are provided.

Warranty period

Electric scooters: 12 months

An additional extended warranty may be available separately, but this is not included unless it was specifically purchased with the scooter.

What is covered?

The warranty applies where an original component is confirmed to have failed because of a manufacturing or material defect during the warranty period.

Support will normally be provided through troubleshooting, repair or the supply of an appropriate replacement component. The warranty does not automatically entitle the customer to a complete replacement scooter or reimbursement for work arranged independently.

What is not covered?

The warranty does not cover natural wear and deterioration, accidental damage, misuse, neglect or damage occurring during use.

Water or liquid damage, unauthorised modifications, speed-limiter alterations, incorrect assembly, improper maintenance and the use of incompatible parts or accessories are not covered. Wear-related items such as tyres, inner tubes, brake pads and grips are not covered where they have deteriorated through normal use.

The warranty may also be refused where the scooter has been damaged, misused or repaired without prior approval.

The exact warranty supplied with the purchased model will take priority where it differs. iScooter’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible Ausom electric scooters include the manufacturer’s component-based limited warranty against confirmed defects in materials or workmanship. Warranty support for products purchased through a retailer is provided through the original seller.

Warranty period

Frame: 2 years
Motor, controller, accelerator, display, brakes, folding assembly, lights and handlebar: 1 year
Battery and charger: 6 months
Wheel: 30 days
Handlebar grips, saddle, tyres and inner tubes: 14 days
Other original components: 14 days

What is covered?

The warranty applies where an original component is confirmed to have failed because of a manufacturing or material defect during its stated warranty period.

Where a fault is accepted, the appropriate remedy may involve troubleshooting, repair or the supply of the affected replacement component. A complete replacement scooter is not automatically provided where the issue can reasonably be resolved through a component repair or replacement.

What is not covered?

Ausom’s manufacturer warranty does not cover water damage affecting the battery, motor or controller.

Damage caused by accidents, collisions, misuse, neglect, unauthorised modification or other customer-related causes is excluded. Punctures and tyre damage caused by sharp objects are not considered manufacturing defects.

Wear occurring through ordinary use is not covered merely because the component remains within its stated warranty period.

The exact warranty supplied with the purchased model will take priority where it differs. Ausom’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible iENYRID electric scooters include the manufacturer’s limited warranty against confirmed manufacturing defects. The warranty applies to the original owner.

For products purchased through an authorised retailer, warranty support is handled through the original seller rather than directly through iENYRID.

Warranty period

Frame: 1 year
Motor: 1 year
Battery: 6 months

Other accessories, vulnerable parts and wear-related components are not included within iENYRID’s standard manufacturer warranty unless a separate product-specific warranty states otherwise.

What is covered?

The warranty covers the frame, motor and battery where iENYRID confirms that a failure was caused by defective materials or workmanship during the applicable warranty period.

Warranty support may involve troubleshooting, repair or the supply of an appropriate replacement component. The warranty does not automatically provide a replacement scooter or cover repairs arranged without prior approval.

What is not covered?

iENYRID does not cover damage caused by the rider, accidents, collisions, water ingress or natural disasters.

The warranty also excludes normal battery-capacity reduction through age and use. Accessories, tyres, inner tubes, brake pads and other vulnerable or wear-related parts are not included under the standard warranty.

Damage resulting from misuse, unauthorised modification, improper repair, incorrect storage or failure to maintain the scooter correctly is not considered a manufacturing defect.

The exact warranty supplied with the purchased model will take priority where it differs. iENYRID’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible Freeboy electric scooters include the manufacturer’s limited warranty against confirmed defects in materials or workmanship.

Warranty period

Main components: 12 months
Battery, charger and specified controls: 6 months
Specified exterior and wear-related parts: 1 month

The 12-month cover applies to the main structure and operating components, including the frame assembly, hub motor, controller, handlebars, display, folding assembly, forks and original braking components.

The six-month period applies to the battery, charger, brake handle and throttle control. Freeboy provides one month of cover for specified exterior parts such as lights, mudguards, tyres, inner tubes, covers and trim, but only where an original manufacturing defect is confirmed.

What is covered?

Freeboy’s warranty covers an original component where the manufacturer confirms that it failed because of defective materials or workmanship during the applicable period.

Support will normally involve troubleshooting, repair or the supply of an appropriate replacement component. Replacement of an individual component does not automatically entitle the customer to a replacement scooter.

What is not covered?

The manufacturer’s warranty does not cover normal wear and tear, accidental or impact damage, excessive force, water damage caused by submersion, unauthorised repairs or modifications, or damage caused by circumstances outside the manufacturer’s control.

Wear-related deterioration is not considered a manufacturing defect simply because the affected part remains within its stated warranty period. The exact warranty supplied with the purchased model will take priority where it differs.

Freeboy’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible AOVOPRO electric scooters include the applicable manufacturer’s limited warranty against confirmed defects in materials or workmanship arising through normal use.

AOVOPRO’s current published warranty contains overlapping and inconsistent periods for some electrical and mechanical components. The exact warranty displayed on the TrailSurge product page or supplied with the purchased model therefore applies where more specific terms are provided.

Warranty period

Frame and eligible structural body components: Up to 2 years
Battery, charger, electronic throttle and electronic brake: 180 days
Specified exterior components: 90 days
Other original components: The model-specific warranty applies

Tyres, inner tubes, brake pads and brake rotors are not normally covered once they have been used, unless the issue is confirmed as an original manufacturing defect.

What is covered?

The warranty covers eligible components where AOVOPRO confirms that the fault resulted from defective materials or workmanship during the applicable period.

A defective component may be repaired or replaced. Frame cover relates to the affected frame or structural component and does not automatically provide a replacement scooter.

What is not covered?

AOVOPRO does not cover normal wear, corrosion, cosmetic deterioration, accidents, collisions, stunt riding, racing, misuse, improper storage or exposure to liquids, chemicals, moisture, sand or dirt.

Damage caused by unauthorised modification, incompatible accessories, incorrect assembly, improper maintenance or repair outside the manufacturer’s instructions is excluded. Battery cover does not include damage caused by an unsuitable charger, incorrect charging, tampering or use in another product.

Products with an altered or unreadable serial number are also excluded. The exact model-specific warranty will take priority where it differs from this general summary.

AOVOPRO’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible new VIPCOO electric scooters include the manufacturer’s limited warranty against confirmed manufacturing defects.

Warranty period

Electric scooter and original components: 12 months
Battery: 6 months

The battery is covered separately from the main scooter warranty. Natural reduction in battery capacity through normal use and ageing is not considered a manufacturing defect.

What is covered?

The warranty applies where an original component fails because of defective materials or workmanship during the applicable period.

VIPCOO normally provides support through troubleshooting, repair or the supply of the required replacement component. A complete replacement scooter is not automatically provided where the fault can be resolved at component level.

What is not covered?

VIPCOO’s manufacturer warranty does not cover normal wear, accidental damage, falls, collisions, fire, water ingress, misuse or damage caused by extreme weather or other external events.

Unauthorised disassembly, modification, repair or the use of unofficial accessories may invalidate the manufacturer’s cover. Refurbished products are not included under VIPCOO’s standard one-year warranty unless separate cover is expressly stated.

The exact warranty supplied with the purchased model will take priority where it differs. VIPCOO’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible KuKirin electric scooters include a 12-month limited manufacturer warranty against confirmed defects in materials or workmanship.

Warranty period

Electric scooter and eligible original components: 12 months
Tyres and brake pads: 1 month for confirmed manufacturing defects

Normal tyre wear, punctures and brake-pad deterioration through use are not considered manufacturing defects.

What is covered?

KuKirin’s warranty applies where an eligible original component fails because of defective materials or workmanship during the warranty period.

Warranty support may involve technical guidance, repair or the supply of an appropriate replacement component. A battery fault may be considered where testing confirms an abnormal defect rather than normal changes in range caused by rider weight, temperature, terrain or riding conditions.

What is not covered?

The manufacturer’s warranty does not cover normal wear, accidents, impacts, misuse, improper transportation or storage, corrosion or failure to follow the product manual.

Damage caused by rain, water ingress, dirt, foreign objects, unauthorised repair, modification, non-original components or unsupported software or firmware is excluded. Cover may also be refused where the serial number or identifying marks have been removed or made unreadable.

The exact warranty supplied with the purchased model will take priority where it differs. KuKirin’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Bestway and Lay-Z-Spa products are covered by the applicable manufacturer’s warranty. The warranty period and components covered may vary depending on the product, model and date of purchase.

Warranty claims and technical support are handled by the manufacturer’s dedicated support team. Before submitting a claim, customers should follow the troubleshooting guidance provided through the relevant support portal, as many common issues can be resolved without replacing the product.

To submit a claim, you may need:

Your TrailSurge order confirmation or proof of purchase
The product model or product number
The serial number, where applicable
A description of the fault
Clear photographs or videos showing the issue

Bestway products

For warranty information, troubleshooting and claims relating to Bestway swimming pools, air beds, inflatables, kayaks, boats and accessories, visit the Bestway Support Portal.

Lay-Z-Spa products

For warranty registration, troubleshooting and claims relating to Lay-Z-Spa hot tubs, pumps, liners, covers and related components, visit the Lay-Z-Spa Warranty Portal.

Please retain your proof of purchase, as this will normally be required when making a claim. Manufacturer warranties are provided in addition to, and do not affect, your statutory consumer rights.

TrailSurge remains available to help confirm your order information or provide a copy of your proof of purchase where required.

Razor products include a limited manufacturer’s warranty covering defects caused by the manufacturing process.

Warranty period

Electric Razor scooters and electric ride-on products: 90 days from the original purchase date
Non-electric Razor scooters: 6 months or 180 days from the original purchase date

What is covered?

The warranty covers faults in materials or workmanship that were present when the product was manufactured.

For an electric Razor scooter, this may include a manufacturing defect affecting:

The motor
Battery
Battery charger
Controller
Throttle
Wiring and electrical connections
Power switch or charging port
Frame, fork or handlebars
Other fitted components

A component is only covered where Razor confirms that the failure resulted from a manufacturing defect. Razor does not provide separate warranty periods for individual electrical components; they fall under the overall 90-day electric-product warranty.

What is not covered?

The manufacturer’s warranty does not cover:

Normal wear and tear
Worn wheels, tyres, inner tubes or cables
Worn brakes, grips or other consumable components
Punctures or tyre damage
Accidental, impact or crash damage
Water or moisture damage
Damage caused by improper assembly
Failure caused by insufficient or incorrect maintenance
Improper storage or misuse
Overloading the scooter
Unauthorised modifications or non-genuine parts
Products used for rental purposes
Products used for purposes other than recreation or transportation

The Razor manufacturer’s warranty is provided in addition to your statutory consumer rights. Your legal rights against TrailSurge as the retailer are not limited to the manufacturer’s warranty period.

Battery-operated ride-on toys purchased from TrailSurge include warranty cover against confirmed defects in materials or workmanship.

Most of our electric ride-on cars, quads, motorbikes, tractors, trucks and go-karts are supplied through Jester Wholesale and Funstuff.

Warranty period

Battery: 6 months from the original purchase date
Parts and fitted components: 12 months from the original purchase date

Some separately branded products may have different manufacturer warranty periods. Where this applies, the warranty information displayed on the individual product page will take priority.

What is covered?

Subject to the applicable warranty terms, cover may include confirmed manufacturing defects affecting:

Drive motors and gearboxes
Batteries
Battery chargers and charging ports
Controllers and control boxes
Pedal and power switches
Wiring and electrical connections
Remote-control units and receivers
Steering and fitted mechanical components
Seats, body fittings and structural components
Other original components that fail because of a confirmed manufacturing defect

Warranty support does not automatically entitle the customer to a complete replacement product. Where appropriate, a fault may be resolved through troubleshooting, repair or the supply of a replacement component.

What is not covered?

The warranty does not normally cover:

Normal wear and tear
Accidental, impact or collision damage
Cosmetic marks, scratches or cracked bodywork caused during use
Damage caused by misuse, neglect or overloading
Water or moisture damage
Incorrect assembly or installation
Loose fittings caused by insufficient routine maintenance
Damage caused by unauthorised repairs or modifications
Damage caused by incompatible batteries, chargers or replacement parts
Battery damage caused by incorrect charging or storage
Gradual reduction in battery performance through normal use or age
Products used outside the recommended age or maximum rider-weight limits
Wheels, tyres and other consumable or wear-related components
Commercial, rental or intensive use unless expressly permitted for the product

Battery care requirements

To help protect the battery and maintain warranty cover:

Fully charge the battery before first use
Only use the charger supplied or an approved compatible replacement
Do not leave the product charging unattended
Avoid excessive charging beyond the manufacturer’s instructions
Recharge the battery regularly when the toy is not being used
Do not allow the battery to remain completely discharged
Store the toy and battery indoors in a dry environment
Disconnect the battery during extended periods of storage where instructed

Damage or battery failure caused by incorrect charging, long-term discharge, unsuitable storage or failure to follow the product instructions may not be covered.

The manufacturer’s warranty is provided in addition to, and does not affect, your statutory consumer rights.

Eligible BLUETTI products are covered by the manufacturer’s limited warranty against confirmed defects in materials or workmanship.

The warranty begins on the original consumer purchase date. The applicable period varies by product category and model.

Portable power stations

EB3A, EB55, EB70, AC50S, EB150 and EB240: 24 months
AC2A, AC2P, AC70, AC70P, AC180, AC180P, AC200L, AC200PL and Elite 200 V2: 60 months
AC60 and AC60P: 72 months
X30 and X60: 12 months

Expansion batteries

B80 and B80P: 72 months
B230, B300 and B300S: 48 months

Home-backup systems

AC200P, AC200MAX, AC300 and AC500: 48 months
EP500 and EP500PRO: 60 months
EP760 home-energy system: 120 months

Solar panels and accessories

PV68, PV120, PV120S, PV200, PV350 and PV420 solar panels: 12 months
BLUETTI cables, chargers and other accessories: 12 months

For BLUETTI models not specifically listed above, the warranty period displayed on the individual product page or BLUETTI’s current official warranty table will apply.

What is covered?

BLUETTI’s limited warranty covers confirmed defects in the materials or workmanship of the product during the applicable warranty period.

Depending on the product, this may include manufacturing defects affecting:

The internal battery and battery-management system
Inverter and power-conversion components
AC, DC and USB outputs
Charging inputs and charging circuitry
Display and control systems
Cooling system
Internal wiring and electrical components
Solar-panel cells, connectors and associated components
Expansion-battery connections and control systems

A reduction in battery capacity through expected use and ageing is not covered unless it results from a confirmed defect in materials or workmanship.

Where a covered fault is confirmed, BLUETTI may repair the product or replace it with a product of equivalent specifications, taking account of the model and service life. A replacement may be a refurbished unit of equivalent value.

Any replacement product receives the remaining warranty from the original product or 30 days of cover from the replacement date, whichever is longer.

What is not covered?

BLUETTI’s manufacturer warranty does not cover:

Misuse, abuse or accidental damage
Drops, impacts or external physical damage
Fire, lightning, flooding or other events outside the manufacturer’s control
Unauthorised modification, opening, disassembly or attempted repair
Use contrary to the official instructions or product manual
Use for specialist, commercial or abnormal applications outside normal consumer use
Products purchased through unauthorised sales channels
Lost, stolen or fully refunded products
Damage caused by liquids or excessive heat or cold
Damage caused by unsuitable third-party components
Incorrect installation, charging or operation
Natural wear and tear
Normal deterioration of batteries or protective coatings
Cosmetic scratches, dents or damaged exterior plastics that do not result from a manufacturing defect
Products for which valid proof of purchase cannot be supplied
Products taken or shipped outside the country in which they were originally purchased
Faults reported after the applicable warranty period has expired

The exact manufacturer warranty for the purchased model takes priority where it differs from the general information above.

BLUETTI’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

EcoFlow Product Warranties

Eligible EcoFlow products purchased from TrailSurge include EcoFlow’s limited manufacturer warranty against confirmed defects in materials or workmanship.

The warranty begins when the product is received by the original purchaser. Warranty periods vary depending on the product model and may require registration through the EcoFlow website or EcoFlow app where an extended period is offered.

Portable power stations and expansion batteries

Five-year warranty

EcoFlow DELTA 3
DELTA 3 Classic
DELTA 3 Plus
DELTA 3 1500
DELTA 3 Smart Extra Battery
DELTA 2
DELTA 2 Extra Battery
DELTA 2 Max
DELTA 2 Max Extra Battery
DELTA Pro 3
DELTA Pro 3 Smart Extra Battery
DELTA Pro Ultra
RIVER 2
RIVER 2 Max
RIVER 2 Pro
RIVER 3 Plus
RIVER 3 Plus Wireless
RIVER 3 Max
RIVER 3 Max Plus
RIVER 3 Series Smart Extra Battery

Three-year standard warranty with a two-year extension after EcoFlow app registration

DELTA 3 Max
DELTA 3 Max Plus
DELTA 3 Max Plus Smart Extra Battery

Three-year standard warranty with a two-year extension after registration

DELTA Pro
DELTA Pro Smart Extra Battery

Two-year standard warranty with a one-year extension after registration

DELTA Max
DELTA Max Smart Extra Battery

Two-year warranty

RIVER 3
RIVER 3 UPS
RIVER Mini
RIVER Max
RIVER Pro
RIVER Extra Battery
RIVER Pro Extra Battery
DELTA Mini

EcoFlow WAVE air conditioners

The following products include a two-year manufacturer warranty:

EcoFlow WAVE 3
WAVE 3 Add-On Battery
EcoFlow WAVE 2
WAVE 2 Add-On Battery

EcoFlow GLACIER products

EcoFlow GLACIER, GLACIER Classic and the GLACIER Plug-In Battery include up to two years of manufacturer warranty cover, subject to the applicable product-registration requirements.

EcoFlow solar panels

Warranty periods vary by solar-panel model:

Standard portable solar panels: generally 24 months
100W Flexible Solar Panel: 36 months
Selected lightweight and 250W rigid solar panels: 5 years
100W, 175W, 400W and 520W rigid solar panels: 10 years
450W Rigid Solar Panel: 12 years

The exact warranty shown on the individual solar-panel product page applies to the purchased model.

Chargers, cables and adapters

EcoFlow cables, chargers and adapters supplied inside the product packaging or purchased separately include a 24-month manufacturer warranty against confirmed quality-related faults.

What is covered?

EcoFlow’s limited manufacturer warranty covers quality-related faults that prevent the product from operating as intended during the applicable warranty period.

Depending on the product, this may include confirmed manufacturing defects affecting:

Internal battery cells
Battery-management system
Inverter and power-conversion system
AC, DC and USB outputs
Charging inputs and charging circuitry
Display and control system
Cooling fans and temperature-control components
Internal wiring and electrical connections
Expansion-battery connections
Solar-panel cells, wiring and connectors
Other original components affected by a manufacturing defect

Warranty cover does not automatically provide a complete product replacement where the fault can be resolved through inspection, repair or replacement of an affected component.

What is not covered?

EcoFlow’s manufacturer warranty does not cover:

Non-quality-related problems
Normal wear and tear
Expected battery-capacity reduction through age and use
Accidental, impact, collision, scorching or fire damage
Water, liquid, oil, sand or foreign-object damage
Damage caused by excessive heat or other unsuitable conditions
Incorrect installation, charging, storage or operation
Use contrary to EcoFlow’s instructions or product manual
Unauthorised modification, disassembly or opening of the product
Repairs completed by an unauthorised person or service provider
Damage caused by incompatible or unauthorised third-party components
Altered, removed or unreadable serial numbers and product labels
Products that have been lost, stolen or refunded
Products without valid proof of purchase
Faults reported after the applicable warranty period
Cross-regional replacement or warranty service outside the product’s original sales region

The exact EcoFlow manufacturer warranty applicable to the purchased model takes priority where it differs from the general information above.

EcoFlow’s manufacturer warranty is provided in addition to, and does not affect, your statutory consumer rights.

Customers who select a TrailSurge product assembly option receive additional cover for the workmanship completed during the assembly and pre-delivery inspection process.

This assembly warranty is separate from the manufacturer’s product warranty. Selecting assembly does not reduce the manufacturer warranty covering the product or its original components.

Assembly warranty period

TrailSurge assembly workmanship is covered for 30 days from the date of delivery or collection.

The applicable manufacturer warranty continues separately for the period displayed on the individual product page.

What is included in the assembly service?

The exact work completed depends on the product and assembly option selected. Where applicable, the service may include:

Fitting the handlebars, stem and controls
Fitting the front wheel
Installing the seat or saddle
Fitting pedals, footrests or other supplied components
Aligning and adjusting the brakes
Basic gear and derailleur adjustment
Checking visible electrical connections
Tightening accessible bolts and fasteners
Checking tyre pressures
Testing the motor, throttle or pedal-assist system
Checking lights, display and controls
Completing a basic pre-delivery safety inspection

Some mirrors, accessories or removable components may be left for the customer to fit where required for packaging or safe transportation.

What is covered?

The assembly warranty covers issues confirmed to have resulted directly from the workmanship completed by TrailSurge or an appointed assembly technician.

This may include:

Components fitted incorrectly during assembly
Handlebars, pedals, wheels, seats or controls not secured correctly
Incorrect initial brake or gear adjustment
Loose fittings directly attributable to the original assembly
Incorrect connection of components installed during assembly
Missing assembly hardware that should have been fitted
Other confirmed errors arising from the assembly service

Where an assembly-related issue is confirmed, TrailSurge will arrange an appropriate adjustment, correction or repair.

What is not covered?

The assembly warranty does not cover:

Manufacturing defects in the product or its components
Faults covered under the applicable manufacturer warranty
Normal wear and tear
Routine adjustments required after the product has been used
Brake, gear, chain or cable adjustments caused by normal bedding-in
Tyre punctures or loss of tyre pressure
Damage occurring during use, storage or transportation after delivery
Accidental, collision or impact damage
Damage caused by misuse, overloading or unsuitable riding conditions
Loose fittings caused by failure to complete routine safety checks
Components adjusted, removed or refitted by the customer
Unauthorised modifications or third-party repairs
Damage caused by fitting additional accessories
Cosmetic marks that do not result from the assembly service
Maintenance, servicing or replacement of worn components

Customers remain responsible for completing routine checks before use, including checking tyre pressures, brakes, handlebars, wheels, pedals and accessible fasteners.

Product faults and manufacturer warranty

A fault with the battery, motor, controller, display, charger, frame or another original component is not considered an assembly fault unless it was caused by incorrect installation during the assembly service.

These faults will instead be assessed under the manufacturer warranty applicable to the product.

The TrailSurge assembly warranty and the manufacturer’s product warranty are provided in addition to, and do not affect, your statutory consumer rights.

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