Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Road use notice:
This bike is over 250W and is for private land/off-road use only. Need a UK road-compliant option?
View road legal e-bikes
.
Included with your purchase
TrailSurge Warranty+
12 monthsof cover
UK-based warranty and after-sales support
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
12 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
12 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
Riepilogo veloce La bici elettrica Vitilan U3 è una bici elettrica pieghevole compatta e ad alte prestazioni progettata per i ciclisti che desiderano potenza, versatilità e portabilità. Dotato di un motore a coppia elevata da 750 W, batteria agli ioni di litio da 48 V 13 Ah e sospensione completa, offre un perfetto equilibrio tra comfort, potenza e resistenza. Costruita sia per gli spostamenti urbani che per le avventure fuoristrada, questa e-bike fuoristrada è l'ideale per i ciclisti che apprezzano stabilità, controllo e comodità.
Erogazione di potenza fluida Il Vitilan U3 è dotato di un motore nel mozzo posteriore brushless da 750 W (con un picco di oltre 1000 W), che offre una coppia eccellente per le salite in salita e l'accelerazione rapida. I livelli multipli PAS (Pedal Assist System) e il controllo dell'acceleratore offrono ai ciclisti la massima flessibilità tra la guida senza sforzo e la pedalata energica. Il motore è progettato per un funzionamento fluido e silenzioso offrendo allo stesso tempo prestazioni elevate su strade e sentieri cittadini.
Comfort e controllo Progettato per il comfort, l'U3 è dotato di un sistema a doppia sospensione con forcella anteriore idraulica e ammortizzatore a molla posteriore, che attenua efficacemente dossi e terreno irregolare. Gli pneumatici grassi fuoristrada da 20" x 3.0" offrono trazione e stabilità superiori su asfalto, ghiaia, sabbia o neve. I freni a disco meccanici su entrambe le ruote garantiscono una potenza frenante sicura e affidabile in tutte le condizioni atmosferiche. La sella ergonomica e il manubrio regolabile offrono una postura di guida confortevole per i lunghi viaggi.
Sistema di batterie intelligenti Alimentato da una batteria agli ioni di litio ad alta capacità da 48 V 13 Ah, il Vitilan U3 può percorrere fino a 70 km con pedalata assistita o circa 45 km in modalità acceleratore, a seconda del peso del ciclista e del terreno. La batteria è rimovibile e bloccabile per sicurezza, consentendo una comoda ricarica a casa o al lavoro. Una ricarica completa richiede circa 5–6 ore.
Tecnologia di cui ti puoi fidare L'U3 è dotato di un display LCD multifunzione che mostra il livello PAS, la velocità, la distanza percorsa, lo stato della batteria e il chilometraggio totale. I fari a LED integrati e una luce posteriore migliorano la sicurezza e la visibilità durante le corse notturne. Il sistema supporta sia la modalità pedalata assistita che quella solo acceleratore, offrendoti la flessibilità di guidare a modo tuo.
Costruito per l'uso quotidiano Il telaio pieghevole in lega di alluminio è robusto e leggero e supporta ciclisti fino a 150 kg. Il suo design pieghevole consente un facile trasporto e stoccaggio, perfetto per la vita in appartamento o per i viaggi nel bagagliaio dell'auto. Con sospensione completa, pneumatici larghi e un motore potente, l'U3 è progettato per gli spostamenti quotidiani, le esplorazioni del fine settimana e le avventure all'aria aperta su tutti i tipi di terreno.
Check rider measurements and sizing before you order.
Recommended rider height5'3"–6'5" (160–196 cm)
Maximum load150 kg
More measurements & dimensions
Seat height
85–97 cm
Deck size
Not applicable — bicycle frame
Built dimensions
170 × 62 × 125 cm (L × W × H)
Box dimensions
91 × 77.5 × 41 cm (L × W × H)
Fit guidance: Step-through folding frame; suitable for riders within the stated 160–196 cm range.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Compact 750W drive with assist up to 20 MPH
A 750W rear hub motor gives the U3 lively, easy-going assistance without feeling jumpy. Assisted speed is listed up to 20 MPH and it is rated for climbs up to 15 degrees, helping you keep momentum on everyday routes. A thumb throttle is included for full-electric riding (where permitted).
48V 13Ah battery with range listed up to 35 miles
The 48V 13Ah battery is designed for practical day-to-day mileage, with range listed up to 35 miles depending on terrain and assist level. Charging time is noted as 6+ hours, so an evening charge can set you up for the next ride.
20 x 3.0 fat tyres, front suspension and mechanical discs
20inch x 3.0 fat tyres add stability and comfort, while front suspension reduces harshness over broken roads. Dual mechanical disc brakes provide consistent stopping control, and 7-speed Shimano gearing helps you manage different speeds and gradients. Max rider load is listed at 150KG and bike weight at 30KG. Folding design makes it easy to store and transport.
What’s Included in the Box?
1 x Bicicletta Elettrica Pieghevole Vitilan U3
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
Frequently Asked Questions
Vitilan lists the U3 with a 750W rear hub motor with peak output up to 1056W, about 75Nm of torque, and a removable 48V 13Ah battery. The quoted range is around 48 to 73 km per charge, depending on rider weight, terrain, assist level and conditions.
The U3 is set up for comfort-focused commuting, with a suspension front fork, seatpost suspension and 20 x 3.0 inch tyres that keep the bike more compact and nimble than a bulkier fat-tyre model.
The U3 uses 160 mm mechanical disc brakes, Shimano 7-speed gearing and an LCD display that shows core ride data such as speed, battery level and assist mode.
The Bicicletta Elettrica Pieghevole Vitilan U3 arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Bicicletta Elettrica Pieghevole Vitilan U3 is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.