Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Cyrushermanufacturer warranty
Manufacturer warranty period
2 years on the frame, motor and controller; 1 year on the battery, hydraulic brakes, fork, rear shock, display, pedal-assist sensor, charger, cockpit, seat post, bottom bracket, crankset, rear rack and shifting system.
Manufacturer cover
Confirmed manufacturer defects in the listed original components. An accepted warranty normally provides one replacement part for each eligible covered component.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Cyrushermanufacturer warranty
Manufacturer warranty period
2 years on the frame, motor and controller; 1 year on the battery, hydraulic brakes, fork, rear shock, display, pedal-assist sensor, charger, cockpit, seat post, bottom bracket, crankset, rear rack and shifting system.
Manufacturer cover
Confirmed manufacturer defects in the listed original components. An accepted warranty normally provides one replacement part for each eligible covered component.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
Résumé rapide Le Cyrusher Nova est un vélo électrique urbain élégant à cadre ouvert, conçu pour les trajets domicile-travail, les loisirs et un usage quotidien pratique. Grâce à son moteur de 250 W homologué pour la route, son capteur de couple et sa batterie haute capacité, il offre une conduite fluide, un confort optimal et une grande fiabilité, aussi bien pour les courtes que pour les longues distances.
Alimentation en puissance fluide Doté d'un moteur de moyeu arrière sans balais de 250 W, le Nova offre une assistance au pédalage fluide jusqu'à 25 km/h, en parfaite conformité avec les réglementations britanniques et européennes. Son capteur de couple, associé à une transmission Shimano à 8 vitesses, garantit un pédalage naturel et efficace à chaque utilisation.
Confort et contrôle Le cadre en alliage d'aluminium à enjambement bas facilite l'accès au vélo, tandis que les pneus larges de 20" x 3,0" offrent une excellente adhérence et une grande stabilité en ville comme sur les pistes cyclables. La fourche à suspension avant avec réglage de précharge absorbe les chocs, et les freins à disque hydrauliques Shimano garantissent un freinage puissant et fiable.
Système de batterie intelligent La Nova est équipée d'une batterie lithium-ion amovible de 36 V et 15 Ah, extensible à 20 Ah, offrant jusqu'à 90 km d'autonomie en mode assistance selon le terrain et le style de conduite. Le temps de charge est d'environ 5 à 6 heures, ce qui la rend idéale pour les trajets quotidiens.
Des technologies auxquelles vous pouvez faire confiance Un écran LCD couleur affiche en temps réel le niveau d'assistance au freinage, la vitesse, la distance parcourue et l'autonomie de la batterie. L'éclairage LED intégré à l'avant et à l'arrière, incluant un feu arrière qui s'active au freinage, garantit visibilité et sécurité en toutes circonstances.
Conçu pour une utilisation quotidienne Avec un poids de seulement 25,6 kg et une charge maximale de 160 kg, le Nova est pratique aussi bien pour les cyclistes que pour le transport de marchandises. Son cadre ouvert, son porte-bagages arrière et sa conception axée sur le confort en font un choix idéal pour les trajets urbains et les balades.
Check rider measurements and sizing before you order.
Maximum load150 kg
More measurements & dimensions
Seat height
76.5–100 cm
Deck size
Not applicable — bicycle frame
Built dimensions
168 × 70.5 × 111 cm (L × W × H)
Fit guidance: Compact 20 in fat-tyre frame with a wide 76.5–100 cm saddle adjustment range.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
All Your Ride Info at a Glance
Stay fully informed with the Nova’s large LCD display. Track your speed, battery level, pedal assist mode, trip distance, and more — all in real time. Easy to read even in bright sunlight, it keeps you in control and helps you ride smarter.
Stay Visible, Stay Safe
The rear taillight doubles as a brake light, automatically brightening when you apply the brakes. This built-in safety feature alerts those behind you, reducing the chance of collisions and improving your visibility in traffic.
Effortless Acceleration and Climbing Power
Experience smooth and responsive rides with the 250W motor, delivering up to 42 Nm of torque. Whether navigating city streets or tackling inclines, the Nova ensures consistent performance.
What’s Included in the Box?
1 x Vélo Électrique Cyrusher Nova
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
The Nova uses a removable 36V 15Ah battery, with Cyrusher quoting up to 90 km (56 miles) per charge.
Charging typically takes around 5–6 hours. Real range will vary with hills, assist level, rider weight, tyre pressure and temperature.
For normal city hills, yes. The 250W rear hub motor delivers up to 42 Nm, while the torque sensor and Shimano 8-speed gearing help the assistance feel smooth and controlled on gradients.
Yes. The 20 x 3.0 tyres give more cushioning and stability than narrow city tyres.
Combined with the front suspension fork and hydraulic disc brakes, they work well on broken tarmac, cycle paths and light gravel.
The Vélo Électrique Cyrusher Nova arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Vélo Électrique Cyrusher Nova is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.
Everything about this bike feels solid. Great comfort, smooth assist and it handles well on varied routes. Couldn’t be happier.
S
Sam Turner
Super comfy and confident
The Nova is seriously comfortable — the ride feels smooth and controlled, and it’s easy to settle into. Great for daily use and it feels like quality kit.