Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Freeboymanufacturer warranty
Manufacturer warranty period
12 months for the frame assembly, wheel motor, controller, handlebars and head-tube assembly, display, hubs, brake assemblies, front fork and control wiring; 6 months for the battery, charger, brake lever and throttle.
Manufacturer cover
Non-user-caused manufacturing defects in those original components, with manufacturer-approved replacement parts supplied for qualifying faults.
Separate manufacturer terms apply. Warranty periods are not added together.
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What’s covered
Frame · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Freeboymanufacturer warranty
Manufacturer warranty period
12 months for the frame assembly, wheel motor, controller, handlebars and head-tube assembly, display, hubs, brake assemblies, front fork and control wiring; 6 months for the battery, charger, brake lever and throttle.
Manufacturer cover
Non-user-caused manufacturing defects in those original components, with manufacturer-approved replacement parts supplied for qualifying faults.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
Seated comfort scooter
Up to 31 miles range
14 inch tyres & rear trunk
The Freeboy H14 Electric Scooter with seat is a high-capacity, comfort-focused electric scooter designed for stable riding, strong load support, and everyday practicality. With large wheels, an integrated seat and rear trunk, and a solid motor setup, it’s well suited to commuting, longer rides, and riders who value comfort and carrying capability.
Motor Performance & Speed Powered by a 750 motor (WT motor brand), the Freeboy H14 delivers smooth and dependable acceleration for urban riding and longer routes. With a top speed of up to 45 km/h, it offers confident cruising performance where permitted, along with strong torque for heavier riders.
Battery & Charging The 48V 18Ah battery (18650 cells) provides reliable energy for daily riding. Charging takes approximately 8–10 hours, making overnight charging simple and convenient.
Large Wheels & Ride Stability Fitted with 14″ inflatable tyres, the H14 offers improved stability, comfort, and control compared to smaller-wheel scooters. The larger tyre size helps absorb road imperfections and maintain confidence at higher speeds.
Braking & Control A disc brake system delivers consistent stopping power, helping riders stay in control during everyday riding and when carrying additional weight.
Comfort, Storage & Practical Design The Freeboy H14 comes equipped with a seat and rear trunk, making it ideal for commuting, errands, and longer rides where comfort and storage matter. With a maximum load capacity of 150 kg, it supports a wide range of riders and cargo needs.
Tyres: 14" inflatable tyres
Motor: 750W (WT motor brand)
Battery: 48V 18Ah (18650)
Max speed: 45 km/h
Max load: 150 kg
Brakes: Disc brake
Net weight: 29.2 kg
Gross weight: 32.7 kg
Notes: Includes seat and trunk; max climb 35°; charge time 8–10h; applicable age 16–50
Check rider measurements and sizing before you order.
Recommended rider height150–195 cm
Maximum load150 KG
More measurements & dimensions
Seat height
N/A
Standover height
N/A
Inside leg
N/A
Handlebar height
N/A
Deck size
47 × 18 cm
Box dimensions
120 × 30 × 40 cm (L × W × H)
Fit guidance: Seated scooter; estimated fit
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
750W seated cruiser with confident speed
Built around a 750W (WT motor brand) setup, the H14 is designed for comfortable seated riding with a listed top speed of 45 km/h. It is ideal if you want a roomier platform without stepping down to a slow, basic scooter.
48V 18Ah battery with easy overnight charging
The 48V 18Ah (18650) battery uses 18650 cells and is designed for dependable day-to-day use. Charging time is listed as 8-10 hours, so most riders will simply plug in overnight and go again the next day.
14-inch tyres, trunk storage, and high load rating
Large 14" inflatable tyres improve stability and smooth out broken tarmac compared to smaller-wheel scooters. It also includes a seat and rear trunk for commuting and errands, plus a disc brake system and a 150 kg max load rating. The listed max climb is 35 deg, which helps on hillier routes. Net weight is 29.2 kg.
What's in the box?
1X Freeboy H14 Seated Electric Scooter
1X Charger
2 x Keys
1X Assembly Tools
1X Assembly User Manual
Product Manual & Assembly
Assembly Video
Watch the assembly guide below before first setup.
Frequently Asked Questions
Yes. This H14 configuration includes the seat and rear trunk, making it a more practical choice for riders who want seated comfort and space for small everyday items.
Not especially. The large 14-inch wheels and approximately 29.2 kg weight make it more stable and comfortable than a compact scooter, but also bulkier. Measure the boot opening and expect a two-person lift if needed.
The larger inflatable tyres roll over small bumps and rough patches more comfortably than small solid tyres and give a steadier seated ride. The trade-off is a larger turning circle, more storage space and regular pressure checks.
The 48V 18Ah version is listed at approximately 8-10 hours from low charge, so it is best treated as an overnight charge. Charge it in a dry, ventilated area and allow the battery to cool after riding before connecting the charger.
The Freeboy H14 Seated Electric Scooter arrives mostly assembled. Only minor setup is normally required, such as fitting and checking the handlebars and removable seat. Assembly typically takes around 20–30 minutes when following the supplied instructions.
The Freeboy H14 Seated Electric Scooter has a manufacturer-stated IP54 water-resistance rating. It is water-resistant, not waterproof, and should not be submerged, pressure-washed or left exposed to prolonged rain.
After a couple of weeks using it, I'm impressed. Acceleration is strong but still controllable after a short learning curve. Lights are bright enough to be noticed which is what I wanted. Feels like it was built for fun rides as well as commuting. Would recommend it.
Thanks for your review — glad you’re enjoying it!
J
James Wood
Solid commuter (Electric)
Got this as a replacement for an older model and it feels like a step up. Acceleration is strong but still controllable after a short learning curve. Brakes feel confidence-inspiring and predictable. Feels like it was built for fun rides as well as commuting. No complaints from us.
M
Megan Roberts
Does the job
Bought this for daily use and it's been spot on so far. Ride is decent over typical UK pavements (still slow down for potholes). Ride is decent over typical UK pavements (still slow down for potholes). Feels like it was built for fun rides as well as commuting. Would recommend it.