Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
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Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
18 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
18 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
Resumen rápido La bicicleta eléctrica Vitilan I7 Pro 3.0 es una bicicleta eléctrica plegable de primera calidad con neumáticos gruesos diseñada para ofrecer potencia, comodidad y versatilidad. Diseñado tanto para desplazamientos urbanos como para exploración todoterreno, cuenta con un potente motor de 250 W (con mayor potencia máxima para uso privado), una enorme batería de 48 V y 20 Ah y un sistema de suspensión total para afrontar cualquier terreno con facilidad.
Entrega de energía suave El motor del buje trasero sin escobillas de 750 W brinda una asistencia suave y constante. Con múltiples niveles de PAS y marchas Shimano, los ciclistas pueden ajustar fácilmente la potencia para colinas, caminos llanos o recorridos largos. El fuerte par del motor garantiza una aceleración rápida y un rendimiento de ascenso eficiente.
Comodidad y control Diseñado para brindar estabilidad y control, el I7 Pro 3.0 cuenta con neumáticos gruesos de 20” x 4.0” que se manejan en asfalto, grava, pasto y nieve con confianza. Su sistema de suspensión total, con horquilla hidráulica delantera y amortiguador trasero, proporciona una conducción suave incluso en terrenos llenos de baches. Los frenos de disco hidráulicos duales brindan un rendimiento de frenado potente y confiable en todas las condiciones.
Sistema de batería inteligente Una batería de iones de litio de 48 V y 20 Ah de alta capacidad ofrece a los ciclistas hasta 100 a 120 km de autonomía de pedaleo asistido, según el terreno y el nivel de asistencia. La batería es extraíble y se puede cerrar con llave para mayor seguridad y comodidad, con un tiempo de recarga completa de alrededor de 8 a 9 horas.
Tecnología en la que puedes confiar La pantalla LCD en color brillante proporciona información en tiempo real, como velocidad, distancia, nivel PAS y estado de la batería. Las luces LED delanteras y traseras integradas mejoran la visibilidad y la seguridad, mientras que una bocina y una luz de freno mejoran aún más la conciencia en el tráfico.
Construido para uso diario El marco plegable de aleación de aluminio hace que el I7 Pro 3.0 sea práctico para transporte y almacenamiento. Con capacidad para hasta 150 kg, es perfecta para ciclistas que buscan una bicicleta eléctrica potente y portátil para paseos urbanos y de aventura. Su combinación de neumáticos gruesos, batería grande y suspensión total garantiza comodidad y resistencia en cada viaje.
Check rider measurements and sizing before you order.
Recommended rider height5'3"–6'5" (160–196 cm)
Maximum load150 kg
More measurements & dimensions
Seat height
30.3–42.1 in (77–107 cm)
Standover height
28.1 in (71 cm)
Handlebar height
48.5–51.8 in (123–132 cm)
Deck size
Not applicable — bicycle frame
Built dimensions
175 × 61.5 × 131.5 cm (L × W × H)
Box dimensions
146 × 32 × 74 cm (L × W × H)
Fit guidance: Folding full-suspension frame with broad saddle adjustment for riders 160–196 cm.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
750W rear hub power with assist up to 20 MPH
A punchy 750W rear hub drive delivers smooth, predictable assistance for commuting and weekend exploring. Assisted speed is listed up to 20 MPH, with a max climb rating of 15 degrees for everyday hills. A thumb throttle is included for full-electric riding (where permitted).
48V 20Ah battery with range listed up to 55 miles
Built around a 48V 20Ah battery to support longer rides without constant top-ups. Range is listed up to 55 miles depending on terrain, assist level and rider weight. Charging time is noted as 6+ hours for convenient overnight charging.
Full suspension, 20 x 4.0 fat tyres and hydraulic disc brakes
Full suspension (front + back) helps tame rough roads and trail chatter, while 20inch x 4.0 fat tyres add grip and stability. Dual hydraulic disc brakes give confident stopping control, and 7-speed Shimano gearing helps you stay comfortable across flats and gradients. Max rider load is listed at 150KG and bike weight at 30KG. Folding design makes storage and transport far easier.
What’s Included in the Box?
1 x Bicicleta Eléctrica Vitilan I7 Pro 3.0
1X Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
Frequently Asked Questions
The I7 Pro 3.0 uses a removable 48V 20Ah Samsung lithium battery. Vitilan lists a range of around 40 to 65 miles (about 65 to 104 km), depending on assist level, terrain, rider weight and riding conditions.
It is designed for comfort on mixed terrain, with dual suspension, an air suspension front fork, a rear shock, 20 x 4 inch fat tyres and hydraulic disc brakes for added control.
Yes. Vitilan says the 3.0 version uses a TFT colour display with app connectivity, an automatic light sensor and Apple AirTag location support, alongside ride data such as speed and battery information.
The Bicicleta Eléctrica Vitilan I7 Pro 3.0 arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Bicicleta Eléctrica Vitilan I7 Pro 3.0 is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.
Las buenas luces y el estante son sorprendentemente útiles para ir de compras. Me gustaría tener como opción una luz delantera ligeramente más brillante.
mi
Ethan G.
Sorprendentemente ágil
La batería dura fácilmente mi viaje diario y algo más. El sillín estaba un poco firme al principio, pero se cambió a un asiento de gel.
h
Holly D.
Sólido y confiable
El motor es impresionantemente silencioso y la asistencia es suave. Me llevó un poco de tiempo acostumbrarme al pestillo plegable.