Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Road use notice:
This bike is over 250W and is for private land/off-road use only. Need a UK road-compliant option?
View road legal e-bikes
.
Included with your purchase
TrailSurge Warranty+
12 monthsof cover
UK-based warranty and after-sales support
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Varunmanufacturer warranty
Manufacturer warranty period
2 years on the frame; 1 year on the battery, motor, controller, charger, throttle, pedal-assist sensor and display.
Manufacturer cover
Confirmed manufacturing defects in the listed original components. Eligible batteries are assessed for repair, while approved structural faults may qualify for a replacement frame.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Varunmanufacturer warranty
Manufacturer warranty period
2 years on the frame; 1 year on the battery, motor, controller, charger, throttle, pedal-assist sensor and display.
Manufacturer cover
Confirmed manufacturing defects in the listed original components. Eligible batteries are assessed for repair, while approved structural faults may qualify for a replacement frame.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
Resumen rápido: La VARUN M27-1 es una robusta bicicleta eléctrica de montaña diseñada para ofrecer versatilidad y comodidad. Ya sea para ir al trabajo, pasear por parques o recorrer senderos los fines de semana, esta eBike ofrece potencia, control y capacidad de largo alcance, todo ello en un cuadro elegante y duradero.
Suave entrega de potencia El potente motor proporciona una excelente aceleración y potencia de subida, con hasta 80 Nm de par motor. Elija entre acelerador, pedaleo asistido o pedaleo tradicional para adaptarse a su conducción. Es suave, silenciosa y reactiva desde el primer empujón.
Confort y control La suspensión delantera hidráulica absorbe los impactos de baches y senderos. Junto con los neumáticos todoterreno y los potentes frenos de disco, mantendrás el control sin importar la superficie o el clima.
Sistema de batería inteligente Conduce durante más tiempo con una batería de 48 V y 13 Ah fácil de extraer y cargar en casa o en el trabajo. Ofrece una autonomía de hasta 128 km con pedaleo asistido, perfecta para explorar durante todo el día o para los trayectos diarios.
Tecnología de confianza
La pantalla LCD integrada muestra tu velocidad, nivel de batería, distancia y modo PAS de un vistazo. También incluye un claxon mecánico y un faro LED integrado para mayor visibilidad y seguridad.
Diseñada para el uso diario
Esta bicicleta está hecha para hacer frente a los desplazamientos diarios, paseos de fin de semana, o el trabajo de entrega. Con un robusto cuadro de aleación, una capacidad de carga de 150 kg y un montaje sencillo (95% premontada), es tan práctica como divertida de conducir.
Check rider measurements and sizing before you order.
Recommended rider height160–195cm
Maximum load150 kg
More measurements & dimensions
Seat height
81–101 cm
Deck size
Not applicable — bicycle frame
Built dimensions
175 × 67 × 110 cm (L × W × H)
Box dimensions
139 × 24 × 71 cm (L × W × H)
Fit guidance: Full-size 27 in frame for riders approximately 160–195 cm, with an adjustable 81–101 cm saddle height.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Potente motor sin escobillas de 48 V.
El motor sin escobillas de 48 V ofrece una potente potencia de 500 W para una aceleración rápida y una subida de pendientes fuerte sin dejar de ser suave y silencioso. Disfrute de una asistencia de pedaleo receptiva para viajes diarios o aventuras todoterreno.
Pantalla LCD inteligente y controles
Una pantalla LCD retroiluminada muestra el indicador de batería, la velocidad, el nivel PAS (1 a 5), las lecturas de viaje y del odómetro y el estado de los faros de un vistazo. Los controles integrados te permiten ajustar la asistencia, encender las luces y monitorear el desempeño en movimiento.
Cuadro optimizado para el ciclista y alta capacidad de carga
Esta bicicleta eléctrica de 27,5 pulgadas se adapta a ciclistas de entre 160 y 195 cm de altura y soporta hasta 150 kg (330 lb). El cuadro liviano de 23 kg equilibra fuerza y agilidad para un control cómodo en diversos terrenos.
What’s Included in the Box?
1 x Bicicleta Eléctrica Varun M27
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Frequently Asked Questions
The VARUN M27 is best suited to riders around 160–195cm. Fit can still vary depending on inside leg, saddle position and riding preference.
It is best for riders wanting a 27.5-inch all-terrain commuter frame, with electric assist for commuting, leisure riding and light mixed-surface use.
Yes, the 48V 13Ah battery is removable for easier indoor charging. A full recharge is typically around 6+ hours, depending on battery level and charger used.
The Bicicleta Eléctrica Varun M27 arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Bicicleta Eléctrica Varun M27 is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.