Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Road use notice:
This bike is over 250W and is for private land/off-road use only. Need a UK road-compliant option?
View road legal e-bikes
.
Included with your purchase
TrailSurge Warranty+
12 monthsof cover
UK-based warranty and after-sales support
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Description
Resumen rápido La bicicleta eléctrica Samebike M20 es una audaz bicicleta eléctrica "estilo motocicleta" de SAMEBIKE orientada a un fuerte rendimiento e impacto visual. Con un sistema de batería de 48 V, una autonomía de hasta 100 km (pedaleo asistido) y características como neumáticos gruesos, suspensión total (en algunas variantes) y frenos hidráulicos (en las versiones de mayor especificación), está construida para ser robusta.
Suave entrega de potencia En su versión estándar, la M20 ofrece un único motor de 1.000 W (nominal) que proporciona un amplio par motor para cuestas o terrenos mixtos. Con el engranaje de 7 velocidades puedes ajustar la cadencia y el nivel de asistencia para adaptarse a las condiciones de conducción.
Comodidad y control Si adquieres la versión con suspensión integral y neumáticos gruesos, te beneficiarás de una mayor comodidad en superficies más irregulares y de una mayor estabilidad. Los frenos de disco hidráulicos (en algunas versiones) ofrecen una gran potencia de frenado. El estilo vertical, inspirado en las motocicletas, proporciona una posición de conducción dominante.
Sistema de batería inteligente La batería de 48 V ofrece una gran capacidad y una autonomía decente en las especificaciones indicadas (≈60 km puramente eléctrica; ≈100 km con pedaleo asistido). La carga suele durar entre 4 y 6 horas. La batería puede ser extraíble en algunas versiones.
Check rider measurements and sizing before you order.
Maximum load120KG
More measurements & dimensions
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Samebike M20: Reliable assist for commuting routes
1000W motor assist for steady acceleration. assistance up to 28 MPH. 7 Speed Gears to manage hills and headwinds. rated for climbs up to 10 degrees. Optimised for: electric bike, fat tyre e-bike, 20inch x 4.0 Fat Tyre e-bike.
Battery system tuned for regular use
48V 18AH battery specification. claimed range up to 58 Miles depending on mode, rider weight and terrain. removable battery design for more convenient charging (where stated).
Ride comfort designed for real streets
tyre sizing noted as 20inch x 4.0 Fat Tyre for grip and stability. Dual Mechanical Disc Brakes for predictable stopping. suspension support helps take the edge off bumps and rougher surfaces. max rider load: 120KG. bike weight: 30KG.
What’s Included in the Box?
1 x Bicicleta Eléctrica Samebike M20
1 x Front & Rear Fender Set
FREE
1 x Charger
2X Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
Regulations vary by country/city. Always check your local rules before using on public roads/paths.
Motor: 1000W hub motor (listed)
Torque (listed): 100 Nm+
Speed (listed): 25 km/h default (listed)
Max load (listed): 180 kg
Key feature: High-power motor (check local legality)
Key feature: Fat tyres + suspension for comfort
Listed charge time: 6–8 hours for the 48V 18Ah battery. Many listings describe a removable battery for easier indoor charging.
Legality depends on your local e-bike classification rules (motor power, speed limit, throttle, etc.). Check local regulations before road use.
Motor (listed): 1000W hub motor (listed)
Speed (listed): 25 km/h default (listed)
High-power motor (check local legality)
Fat tyres + suspension for comfort
The Bicicleta Eléctrica Samebike M20 arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Bicicleta Eléctrica Samebike M20 is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.