Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Road use notice:
This bike is over 250W and is for private land/off-road use only. Need a UK road-compliant option?
View road legal e-bikes
.
Included with your purchase
TrailSurge Warranty+
12 monthsof cover
UK-based warranty and after-sales support
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
12 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
12 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
Resumen rápido La bicicleta eléctrica Vitilan V3 2.0 es una bicicleta eléctrica plegable de neumáticos gruesos, potente y versátil, diseñada para la aventura y la practicidad diaria. Combinando un motor de 750 W (con un máximo de 1200 W), una batería de 48 V 13 Ah y neumáticos todo terreno de 20" x 4,0", está diseñado para afrontar calles urbanas, senderos todoterreno, arena o nieve con facilidad mientras se pliega de forma compacta para un almacenamiento y transporte cómodos.
Entrega de energía suave El motor del buje trasero sin escobillas de 750 W ofrece un par excelente para una aceleración rápida y un ascenso seguro. Los múltiples niveles de PAS y el acelerador de media vuelta proporcionan un control suave y flexibilidad para todos los estilos de conducción. La transmisión permite transiciones perfectas entre conducción asistida y manual, perfecta para terrenos mixtos.
Comodidad y control Equipado con neumáticos gruesos de 20” x 4,0”, el V3 2.0 mantiene un agarre y una estabilidad excepcionales en todas las superficies. La horquilla de suspensión delantera ajustable absorbe los golpes y el terreno irregular, mientras que los frenos de disco hidráulicos dobles de 180 mm garantizan una potencia de frenado segura y confiable en cualquier condición.
Sistema de batería inteligente Una batería de iones de litio de 48 V y 13 Ah alimenta el V3 2.0, que ofrece hasta 70 km de autonomía de pedaleo asistido por carga, según el terreno y el estilo de conducción. La batería es completamente extraíble y bloqueable, con un tiempo de carga de aproximadamente 5 a 6 horas.
Tecnología en la que puedes confiar Una pantalla LCD en color brillante proporciona toda la información esencial, incluido el nivel PAS, la velocidad, la duración de la batería y la distancia. Las luces delanteras y traseras LED integradas con señales de giro mejoran la visibilidad y la seguridad cuando se conduce de noche o en condiciones de poca luz.
Construido para uso diario El marco plegable de aleación de aluminio lo hace práctico tanto para uso en la ciudad como en exteriores. Con una carga máxima de 150 kg y un rango de altura del conductor de 160 a 195 cm, el Vitilan V3 2.0 está diseñado para brindar comodidad, durabilidad y rendimiento, lo que lo hace ideal para desplazamientos, aventuras de fin de semana y todo lo demás.
Check rider measurements and sizing before you order.
Recommended rider height5'4"–6'5" (163–196 cm)
Maximum load150 kg
More measurements & dimensions
Seat height
31.5–45.7 in (80–116 cm)
Standover height
28.7 in (73 cm)
Handlebar height
46.1–52.4 in (117–133 cm)
Deck size
Not applicable — bicycle frame
Built dimensions
168 × 61.5 × 133 cm (L × W × H)
Box dimensions
101.6 × 45.7 × 78.7 cm (L × W × H)
Fit guidance: Folding fat-tyre frame with a very wide saddle and handlebar adjustment range.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
750W performance with assist up to 20 MPH
The 750W motor delivers responsive assistance for quick pull-aways and steady cruising. Top assisted speed is listed at 20 MPH and the bike is rated for climbs up to 15 degrees. A thumb throttle is included for full-electric riding (where permitted).
48V 13Ah battery for range listed up to 37 miles
A 48V 13Ah battery setup balances usable range with a practical overall package. Range is listed up to 37 miles depending on assist level, terrain and conditions. Charging time is noted as 6+ hours, ideal for topping up between rides.
20 x 3.0 fat tyres, front suspension and hydraulic braking
20inch x 3.0 fat tyres improve comfort and traction across mixed surfaces, from city streets to compact gravel. Front suspension helps smooth out bumps, and dual hydraulic disc brakes provide strong, controllable stopping power. 7-speed Shimano gears add flexibility for cadence and hills. Max rider load is listed at 150KG and bike weight at 30KG. Folding frame design keeps storage and travel simple.
What’s Included in the Box?
1 x Bicicleta Eléctrica Plegable Vitilan V3 2.0
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
The V3 2.0 is fitted with a removable 48V 13Ah lithium-ion battery. Vitilan lists around 30 to 45 miles (about 48 to 73 km) per charge, with real-world range varying by rider weight, terrain, temperature and assist level.
Vitilan rates the V3 2.0 at 750W with peak output up to 1200W and around 80Nm of torque, making it a strong option for quicker pull-away and steeper inclines than lower-powered folding e-bikes.
The V3 2.0 uses 20 x 4.0 inch fat tyres, a front suspension fork, 180 mm hydraulic disc brakes and a Shimano 7-speed drivetrain, giving it good grip and control across roads, paths and light off-road terrain.
The Bicicleta Eléctrica Plegable Vitilan V3 2.0 arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Bicicleta Eléctrica Plegable Vitilan V3 2.0 is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.