Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Road use notice:
This bike is over 250W and is for private land/off-road use only. Need a UK road-compliant option?
View road legal e-bikes
.
Included with your purchase
TrailSurge Warranty+
12 monthsof cover
UK-based warranty and after-sales support
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
12 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
12 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
Resumen rápido La bicicleta eléctrica Vitilan U3 es una bicicleta eléctrica plegable, compacta y de alto rendimiento diseñada para ciclistas que buscan potencia, versatilidad y portabilidad. Con un motor de alto par de 750 W, una batería de iones de litio de 48 V y 13 Ah y suspensión total, ofrece un equilibrio perfecto entre comodidad, potencia y resistencia. Diseñada tanto para desplazamientos urbanos como para aventuras todoterreno, esta bicicleta eléctrica todoterreno es ideal para ciclistas que valoran la estabilidad, el control y la comodidad.
Entrega de energía suave El Vitilan U3 está equipado con un motor de buje trasero sin escobillas de 750 W (con un máximo de más de 1000 W), que ofrece un par excelente para subir pendientes y acelerar rápidamente. Los múltiples niveles de PAS (sistema de asistencia al pedaleo) y el control del acelerador brindan a los ciclistas total flexibilidad entre una conducción sin esfuerzo y un pedaleo enérgico. El motor está diseñado para un funcionamiento suave y silencioso y, al mismo tiempo, ofrece un gran rendimiento tanto en calles urbanas como en senderos.
Comodidad y control Diseñado para brindar comodidad, el U3 cuenta con un sistema de doble suspensión con una horquilla delantera hidráulica y un amortiguador de resorte trasero, que suaviza eficazmente los baches y el terreno irregular. Los neumáticos anchos todo terreno de 20” x 3.0” brindan tracción y estabilidad superiores sobre asfalto, grava, arena o nieve. Los frenos de disco mecánicos en ambas ruedas garantizan una potencia de frenado segura y confiable en todas las condiciones climáticas. Un sillín ergonómico y un manillar ajustable ofrecen una postura de conducción cómoda para viajes largos.
Sistema de batería inteligente Alimentado por una batería de iones de litio de alta capacidad de 48 V y 13 Ah, el Vitilan U3 puede viajar hasta 70 km con pedaleo asistido o alrededor de 45 km con acelerador, dependiendo del peso del ciclista y del terreno. La batería es extraíble y se puede cerrar con llave por seguridad, lo que permite una carga cómoda en casa o en el trabajo. Una carga completa tarda aproximadamente entre 5 y 6 horas.
Tecnología en la que puedes confiar El U3 viene equipado con una pantalla LCD multifunción que muestra el nivel PAS, la velocidad, la distancia recorrida, el estado de la batería y el kilometraje total. Los faros LED integrados y la luz trasera mejoran la seguridad y la visibilidad en los paseos nocturnos. El sistema admite modos de asistencia de pedaleo y de solo aceleración, lo que te brinda la flexibilidad de viajar a tu manera.
Construido para uso diario El marco plegable de aleación de aluminio es resistente y liviano y soporta pasajeros de hasta 150 kg. Su diseño plegable permite un fácil transporte y almacenamiento, perfecto para vivir en un apartamento o viajar en el maletero del coche. Con suspensión total, neumáticos gruesos y un motor potente, el U3 está diseñado para desplazamientos diarios, exploraciones de fin de semana y aventuras al aire libre en todo tipo de terreno.
Check rider measurements and sizing before you order.
Recommended rider height5'3"–6'5" (160–196 cm)
Maximum load150 kg
More measurements & dimensions
Seat height
85–97 cm
Deck size
Not applicable — bicycle frame
Built dimensions
170 × 62 × 125 cm (L × W × H)
Box dimensions
91 × 77.5 × 41 cm (L × W × H)
Fit guidance: Step-through folding frame; suitable for riders within the stated 160–196 cm range.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Compact 750W drive with assist up to 20 MPH
A 750W rear hub motor gives the U3 lively, easy-going assistance without feeling jumpy. Assisted speed is listed up to 20 MPH and it is rated for climbs up to 15 degrees, helping you keep momentum on everyday routes. A thumb throttle is included for full-electric riding (where permitted).
48V 13Ah battery with range listed up to 35 miles
The 48V 13Ah battery is designed for practical day-to-day mileage, with range listed up to 35 miles depending on terrain and assist level. Charging time is noted as 6+ hours, so an evening charge can set you up for the next ride.
20 x 3.0 fat tyres, front suspension and mechanical discs
20inch x 3.0 fat tyres add stability and comfort, while front suspension reduces harshness over broken roads. Dual mechanical disc brakes provide consistent stopping control, and 7-speed Shimano gearing helps you manage different speeds and gradients. Max rider load is listed at 150KG and bike weight at 30KG. Folding design makes it easy to store and transport.
What’s Included in the Box?
1 x Bicicleta Eléctrica Plegable Vitilan U3
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
Frequently Asked Questions
Vitilan lists the U3 with a 750W rear hub motor with peak output up to 1056W, about 75Nm of torque, and a removable 48V 13Ah battery. The quoted range is around 48 to 73 km per charge, depending on rider weight, terrain, assist level and conditions.
The U3 is set up for comfort-focused commuting, with a suspension front fork, seatpost suspension and 20 x 3.0 inch tyres that keep the bike more compact and nimble than a bulkier fat-tyre model.
The U3 uses 160 mm mechanical disc brakes, Shimano 7-speed gearing and an LCD display that shows core ride data such as speed, battery level and assist mode.
The Bicicleta Eléctrica Plegable Vitilan U3 arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Bicicleta Eléctrica Plegable Vitilan U3 is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.