Does a dual-battery KETELES K800 Electric Bike automatically have more motor power?

No. Battery count describes stored energy, while the motor selector describes drive output. A dual-battery choice can extend the energy available to the selected motor configuration, but it also adds weight and charging hardware. Compare the complete motor, voltage and battery combination rather than treating 'dual' as one universal upgrade.

Should I choose the KETELES K800 or KETELES K800 Pro Electric Bike?

Choose the standard K800 when you need its broad range of motor and battery configurations. Choose the K800 Pro when you want the more clearly defined dual-1000W, full-suspension platform with its own battery choices. In either case, match the variant to your intended terrain, storage, lifting ability and charging routine.

What should I verify when the KETELES K800 Electric Bike arrives?

First match the carton labels, battery count, voltage, chargers, motor arrangement and frame colour to the exact order confirmation. Then complete assembly to the manual, torque the front wheel and handlebars, set tyre pressures and test gears, suspension and both brakes. Do not connect a charger until its output voltage matches the supplied battery.

Is the Bicicleta Eléctrica Keteles K800 easy to assemble?

The Bicicleta Eléctrica Keteles K800 arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.

Is the Bicicleta Eléctrica Keteles K800 water resistant?

The Bicicleta Eléctrica Keteles K800 is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.

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KETELES K800 Electric Bike 48V 23AH KETELES

Bicicleta Eléctrica Keteles K800

Motor

2000W

Battery

23,4AH

Speed

24 KM/H

Range

0 KM

€2.307,95 €1.444,95

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Return-shipping responsibilities, exceptions and any deductions permitted by law depend on the circumstances. Your statutory rights remain unaffected.

We may also offer an additional 30-day return option for eligible unused and unopened items, subject to our policy.

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Warranty & customer support Order assistance and applicable legal guarantees

Support beyond delivery

Our team can help with product questions, troubleshooting and eligible warranty or fault claims.

Qualifying EU consumer purchases are generally protected by a minimum two-year legal guarantee for goods that are faulty or not as described. Some countries provide longer protection. These rights are separate from any optional manufacturer or commercial warranty.

Please include your order number and a description of the issue when contacting us.

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All TrailSurge.eu orders are fulfilled through our European warehouse network. We take care of applicable taxes and any customs-related costs.

No import fees, customs invoices or extra VAT bills on delivery. Standard delivery is included in the displayed price.

No unexpected charges on arrival. Optional services, if selected, are clearly priced before you complete your purchase.

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Road use notice: This bike is over 250W and is for private land/off-road use only. Need a UK road-compliant option? View road legal e-bikes .

Included with your purchase

TrailSurge Warranty+

12 monthsof cover

UK-based warranty and after-sales support

What’s covered

Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts

Here when you need us

Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.

Need to make a claim?

Contact our UK team with your order number and a few photos.

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Cover & exclusions

Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.

Need to make a claim?

Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.

KETELES manufacturer warranty

Manufacturer warranty period

3 years on the frame and 1 year on original fitted parts from delivery.

Manufacturer cover

Manufacturing defects affecting the frame, battery, motor, controller, charger, forks, brakes, display, lights and other original components. Approved cases are generally resolved with replacement parts.

Separate manufacturer terms apply. Warranty periods are not added together.

View warranty details Hide warranty details

What’s covered

Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts

Here when you need us

Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.

Need to make a claim?

Contact our UK team with your order number and a few photos.

Cover & exclusions

Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.

Need to make a claim?

Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.

KETELES manufacturer warranty

Manufacturer warranty period

3 years on the frame and 1 year on original fitted parts from delivery.

Manufacturer cover

Separate manufacturer terms apply. Warranty periods are not added together.

Description

Resumen rápido
La KELELES K800 es una bicicleta eléctrica con neumáticos gruesos y doble motor diseñada para ofrecer potencia, alcance y aventura. Con una potencia total de motor de 2000 W, una enorme batería de 48 V 23 Ah y suspensión total, es ideal para ciclistas que exigen más rendimiento en carretera o fuera de ella.

Entrega de energía suave
Conduzca con toda la potencia del motor dual para escalar colinas y alcanzar una velocidad máxima inmejorable, o cambie al motor trasero solo para obtener un mayor alcance. El acelerador giratorio y los múltiples niveles de asistencia al pedaleo le brindan control total sobre su experiencia de conducción.

Comodidad y control
Los neumáticos gruesos de 4,0 ″ y la suspensión doble absorben los baches y el terreno accidentado con facilidad. Los frenos de disco hidráulicos ofrecen una frenada segura y eficaz incluso a velocidades más altas o en condiciones húmedas.

Sistema de batería inteligente
La batería de litio de alta capacidad de 48 V y 23 Ah proporciona hasta 100 km de autonomía con asistencia de pedaleo. Es extraíble, se puede cerrar con llave y cuenta con protección integrada contra sobrecarga, cortocircuito y sobrecalentamiento.

Tecnología en la que puedes confiar
La pantalla LCD en color del K800 muestra velocidad, distancia, estado de la batería, modo del motor y más, todo en tiempo real. Puerto USB incluido para cargar dispositivos móviles mientras viaja.

Construido para uso diario
Con un marco resistente, alta capacidad de carga y componentes electrónicos resistentes a la intemperie, el K800 está listo para desplazarse al trabajo, viajar o andar por senderos en todas las estaciones. Ya sea que vayas al trabajo o a la naturaleza, esta bicicleta puede manejarlo.

Specifications

Collection	Bicicletas eléctricas
Brand	Keteles
Motor Power	2000W
Battery	23,4Ah
Top Speed	15,5 mph
Acceleration Method	Regular Pedalling + Pedal Assist + Throttle Acceleration
Max Range	Más de 30 millas
Charging Time	Más de 7 horas

Shock Absorbers	Suspensión total (delantera + trasera)
Wheel Size	Neumático ancho de 26 pulgadas x 4.0
Brakes	Frenos de disco delanteros y traseros
Gears	Cambios Shimano de 7 velocidades.
Bike Weight	28KG
Max Climb	15 grados

Size & Rider Fit

Check rider measurements and sizing before you order.

Maximum load 120 kg

More measurements & dimensions

Deck size: Not applicable — bicycle frame
Box dimensions: 148 × 29 × 77 cm (L × W × H)

Bicicleta Eléctrica Keteles K800 size and dimensions

Fit guidance: Large high-step 26 in fat-tyre frame. Check comfortable top-tube clearance before ordering.

Sizes are a guide. Rider proportions, footwear and setup can affect fit.

A labeled diagram of an electric bikes handlebar features a smart LCD display showing speed, battery, and odometer. Insets highlight control components including the headlight, horn, shifter, throttle, and brake lever.

2x1000W Dual Drive Performance

A front 1000W + rear 1000W hub setup delivers 2000W total output for fast getaways and strong climbing. It is designed for riders who want extra pull on loose surfaces and steep routes.

Close-up of a bicycle’s rear wheel and electric motor, highlighting features: powerful 2000W brushless motor, low noise, Shimano 21-speed gear, 30 mph max speed, 85Nm x2 max torque, and 45° climbing slope capability.

48V 23AH Battery and Range

48V 23AH battery capacity with a quoted 80-100km max range depending on assist level, terrain and rider weight. Typical recharge time is around 6-7 hours.

A comparison image showing a lockable aluminum suspension fork vs. a non-shock-absorbing fork, and a hydraulic disc brake vs. a mechanical disc brake, with close-up photos of each bike part.

Ride Comfort and Practicality

26x4.0 fat tyres add grip and stability, while the lockable front suspension fork helps smooth out rough sections. Hydraulic disc brakes with power cut-off and Shimano 21-speed gearing support control across varied terrain.