ÖSTERREICH
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Destination: Österreich · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
Included with your purchase
2 yearsminimum EU legal guarantee
manufacturer warranty ·12–18 months for the main components, with the exact period depending on the model, component and market. Frame and structural parts may receive extended cover where specified by the manufacturer.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible manufacturing faults affecting factory-fitted electrical and mechanical components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible manufacturing faults affecting factory-fitted electrical and mechanical components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12–18 months for the main components, with the exact period depending on the model, component and market. Frame and structural parts may receive extended cover where specified by the manufacturer.
Manufacturer coverage
Manufacturing defects in the original motor, controller, battery and eligible frame or structural components, with approved replacement parts or batteries supplied through the manufacturer or local parts network.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible manufacturing faults affecting factory-fitted electrical and mechanical components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible manufacturing faults affecting factory-fitted electrical and mechanical components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12–18 months for the main components, with the exact period depending on the model, component and market. Frame and structural parts may receive extended cover where specified by the manufacturer.
Manufacturer coverage
Manufacturing defects in the original motor, controller, battery and eligible frame or structural components, with approved replacement parts or batteries supplied through the manufacturer or local parts network.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Die Elektro-Crossmaschine Valtinsu EM5 ist für geschlossene Strecken und erlaubtes Privatgelände ausgelegt. Leistung und Abmessungen erfordern Erfahrung.
Das größere Vorder- und kleinere Hinterrad erleichtern das Überrollen von Hindernissen bei kompakten Abmessungen. Die Federung vorne und hinten hilft, Schläge und Einfederbewegungen im Gelände abzufangen.
Stollenbereifung und Bodenfreiheit passen besser auf geeignete Strecken als in den normalen Straßenverkehr.
Das Fahrzeug ist für erlaubtes Offroadfahren gedacht und nicht als straßenzugelassen anzusehen. Tragen Sie Helm und Schutzkleidung und passen Sie die Fahrweise dem Gelände an.
| Brand | Valtinsu |
|---|---|
| Motor Power | 3400W |
| Battery | 48V 23Ah |
| Top Speed | 37 MPH |
| Max Range | 37 Miles |
| Charging Time | 5-6 hours |
| Shock Absorbers | Front + rear hydraulic suspension (non-adjustable) |
| Wheel Size | Front 14in / Rear 12in |
| Brakes | Front & rear hydraulic disc brakes |
| Gears | 3 speed modes (25/40/60 km/h) |
| Bike Weight | 57 kg |
| Max Climb | Up to 40 deg |
Check rider measurements and sizing before you order.
Fit guidance: Published rider-height range
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Specced with 3400W peak motor output and a listed top speed of 37 MPH, the EM5 is built for off-road riding on private land. The climb rating is Up to 40 deg, helping on short, steep sections. Power delivery is tuned for quick pull-away and controlled throttle response on loose surfaces.
The 48V 23Ah battery system is paired with a listed max range of up to 37 Miles per charge. Range will vary with rider weight, terrain, tyre pressure and how hard you ride, but the capacity is sized for longer trail loops rather than quick spins.
A front 14in / rear 12in wheel setup keeps handling agile, while front & rear hydraulic disc brakes provides confident stopping control. With a listed bike weight of 57 kg and a max rider rating of 130 kg, the chassis feels planted when the trail gets rough.
1X Valtinsu EM5 Elektro-Crossmotorrad
1 Ladegerät
2X Keys
1 Satz Montagewerkzeug
1 Montageanleitung
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
| At a glance | |||
|---|---|---|---|
| Price |
€1.708,95
|
€1.299,00
|
€1.229,00
|
| Max range |
37 Miles
|
37 Miles
|
28 MILES
|
| Top speed |
37 MPH
|
40 MPH
|
34 MPH
|
| Battery |
48V 23Ah
|
48V 23AH
|
48V 30AH
|
| Motor |
3400W
|
3500W
|
3000W
|
| Tyre size |
Front 14in / Rear 12in
|
Front 14" / Rear 12" pneumatic off-road tyres
|
14/12 INCH
|
| Brakes |
Front & rear hydraulic disc brakes
|
Dual Hydraulic Disc Brakes
|
HYDRAULIC DISC BRAKE
|
| Charging time |
5-6 hours
|
6+ Hours
|
5-8 HOURS
|
