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ÖSTERREICH
Vitilan M5 Electric Bike
Customer reviews on Trustpilot
Tracked European delivery Destination: Österreich · Estimated 3–7 working days
Destination: Österreich · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityReturns & cancellations14-day withdrawal rights · Returns policy
For most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer protectionMinimum 2-year legal guarantee
EU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
TrailSurge Warranty & Support
2 yearsminimum EU legal guarantee
manufacturer warranty ·18 months for the original owner.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Warranty terms & manufacturer detailsHide warranty terms
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Vitilan manufacturer warranty
Manufacturer warranty period
18 months for the original owner.
Manufacturer coverage
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
View warranty details Hide warranty details
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Vitilan manufacturer warranty
Manufacturer warranty period
18 months for the original owner.
Manufacturer coverage
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Description
The Vitilan M5 is a powerful full-suspension electric mountain bike built for riders who want comfort, traction and control across mixed terrain. It combines a 48V 500W rear hub motor, torque sensor pedal assistance, a removable 48V 15Ah LG lithium-ion battery and 27.5 x 2.8 inch CST tyres for confident riding on trails, gravel paths and private land.
Road use notice: This is a high-powered electric bike and is not sold as a UK road-legal EAPC. It should only be used on private land/off-road unless it is registered, insured, taxed and used in line with UK law.Main Specifications
- Motor: 48V 500W brushless rear hub motor, 960W peak, 60Nm torque
- Battery: 48V 15Ah 720Wh LG lithium-ion removable battery
- Estimated Range: up to 80km pedal assist / up to 50km throttle use
- Top Speed: up to 40km/h
- Sensor: Torque sensor for smoother, more natural assistance
- Gears: Shimano SL-U4000 9-speed drivetrain
- Brakes: Tektro hydraulic disc brakes with 180mm front and rear rotors
- Tyres: CST 27.5 x 2.8 inch puncture-resistant tyres
- Suspension: Air-pressure front fork with DNM rear air shock
- Frame: Aluminium alloy frame with fully integrated lockable downtube battery
- Display: LCD digital display with battery, speed, PAS level, distance and ride data
- Lights: High-output integrated LED headlight, IPX6 rated
- Charging Time: approximately 4 hours to 80%, 6 hours to full charge
- Bike Weight: 84.5 lb / approximately 38.3 kg
- Maximum Load: 330 lb / approximately 150 kg
- Recommended Rider Height: 5'5" to 6'7"
Smooth Torque-Sensor Power
The M5 uses a torque sensor to measure how hard you are pedalling and adjust motor output more naturally than a basic cadence sensor. This gives smoother assistance when climbing, accelerating or riding over uneven surfaces.
Full Suspension Comfort
With an air-pressure front fork and DNM rear shock, the M5 is designed to absorb bumps and reduce rider fatigue. The full-suspension frame helps keep the bike more settled on rougher trails, tracks and uneven ground.
Hydraulic Braking & 9-Speed Control
Tektro hydraulic disc brakes with 180mm rotors provide strong stopping power, while the Shimano 9-speed drivetrain gives you a wide choice of gears for climbing, cruising and technical riding.
Removable LG Battery
The 48V 15Ah LG lithium-ion battery is integrated neatly into the downtube and can be removed for convenient charging. The 720Wh capacity gives the M5 useful range for longer off-road rides and everyday exploring.
Dimensions
- Total length: 75.6 inches
- Handlebar height: 42.5 inches
- Minimum seat height: 34.3 inches
- Maximum seat height: 40.2 inches
- Top tube length: 23.6 inches
- Frame to ground height: 16.9 inches
- Handlebar width: 28.0 inches
- Wheelbase: 52.4 inches
What’s Included
- Vitilan M5 electric bike
- Removable 48V 15Ah LG battery
- 54.6V 2.0A charger
- Standard manufacturer accessories and toolkit where supplied
Specifications
| Collection | Electric Bikes With Throttle |
|---|---|
| Brand | Vitilan |
| Motor Power | 500W |
| Battery | 48V 15Ah |
| Top Speed | 25 MPH |
| Max Range | 50 Miles |
| Charging Time | 4–6 hours |
| Shock Absorbers | Full suspension – adjustable single-sided air fork with lockout and DNM 50 mm rear air shock |
| Wheel Size | CST 27.5" × 2.8" puncture-resistant tyres |
| Brakes | TEKTRO 180 mm front and rear hydraulic disc brakes |
| Gears | Shimano 9-speed |
| Bike Weight | 29 kg |
| Max Climb | Up to 30° |
Size & Rider Fit
Check rider measurements and sizing before you order.
More measurements & dimensions
- Seat height
- 34.3–40.2 in (87–102 cm)
- Handlebar height
- 42.5 in (108 cm)
- Deck size
- Not applicable — bicycle frame
- Built dimensions
- 192 × 71.1 × 108 cm (L × W × H)
- Box dimensions
- 157 × 35.8 × 85.9 cm (L × W × H)
Fit guidance: Full-size mountain frame; check comfortable top-tube clearance before ordering.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
What’s Included in the Box?
1 x Vitilan M5 Electric Bike
1 x Rear Fender
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Spare Parts for This Model
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
