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ÖSTERREICH
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Destination: Österreich · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·12 months for the Ridstar Q20 range, including the motor, battery and charger.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months for the Ridstar Q20 range, including the motor, battery and charger.
Manufacturer coverage
Manufacturing defects in those main electrical components and other original fitted parts accepted under the model warranty.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months for the Ridstar Q20 range, including the motor, battery and charger.
Manufacturer coverage
Manufacturing defects in those main electrical components and other original fitted parts accepted under the model warranty.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Kurze Zusammenfassung:
Das YVY Q20 Pro ist ein Kraftpaket von einem eBike, mit einem dualen 1000W Motor (2000W insgesamt) und einem enormen 52V 40Ah Akku. Es bietet unglaubliche Leistung, Geschwindigkeit und Reichweite und ist damit die ideale Wahl für alle, die anspruchsvolle Gelände und lange Fahrten mit Leichtigkeit bewältigen wollen.
Sanfte Leistungsabgabe:
Mit seinen beiden 1000-Watt-Motoren bietet der Ridstar Q20 Pro eine berauschende Fahrt mit müheloser Beschleunigung. Sie können zwischen Einzel- und Doppelmotormodus umschalten, um eine optimale Leistung auf verschiedenen Terrains zu erzielen.
Komfort und Kontrolle:
Dieses Bike ist auf maximalen Komfort ausgelegt und verfügt über eine Vorder- und Hinterradfederung, um auch raue Straßen und Trails zu meistern. Die 7-Gang-Shimano-Schaltung gibt Ihnen die volle Kontrolle über Ihre Fahrt, während die hydraulischen Scheibenbremsen auch bei hohen Geschwindigkeiten für zuverlässige Bremskraft sorgen.
Intelligentes Batteriesystem:
Der 52V 40Ah-Akku bietet Ihnen eine Reichweite von bis zu 120 Meilen im reinen Elektromodus und sogar noch mehr mit Tretunterstützung. Sie eignet sich perfekt für lange Fahrten, Pendler und Offroad-Abenteuer und sorgt dafür, dass Sie sich keine Sorgen machen müssen, dass Ihnen der Strom ausgeht.
Technik, der Sie vertrauen können:
Das hochwertige LCD-Display informiert Sie über wichtige Daten wie Geschwindigkeit, Batteriestand und Entfernung. Außerdem verfügt das Fahrrad über Funktionen wie einen LED-Scheinwerfer, ein Rücklicht und einen USB-Ladeanschluss, damit Sie auf Ihrer Reise immer gut sichtbar und verbunden bleiben.
Für den alltäglichen Gebrauch gebaut:
Egal ob Sie pendeln, die Natur erkunden oder eine Wochenendtour genießen, das robuste Design und die leistungsstarken Komponenten des YVY Q20 Pro machen es zu einem zuverlässigen Begleiter für jedes Abenteuer.
| Collection | Elektrische Fahrräder |
|---|---|
| Brand | Ridstar |
| Motor Power | 2000W |
| Battery | 52V 40AH |
| Top Speed | 30 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 93 Miles |
| Charging Time | 6+ Hours |
| Shock Absorbers | Front |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Hydraulic Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 30KG |
| Max Climb | 20 degrees |
Check rider measurements and sizing before you order.
Fit guidance: Moped-style 20 in fat-tyre frame with a fixed bench seat. Contact us with your height and inside leg for a fit check.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The Ridstar Q20 Pro is equipped with heavy-duty dual suspension that reduces impact from bumps, potholes, and uneven terrain. Whether you’re riding through busy city streets or tackling country roads, the advanced shock absorption ensures maximum stability, comfort, and control on every journey.
The Ridstar Q20 Pro is fitted with premium 20-inch fat tyres designed to handle a wide range of surfaces with ease. Their extra-wide profile offers excellent traction and stability, whether you’re riding on city roads, gravel paths, wet conditions, or off-road trails. The fat tyres not only improve control and balance but also enhance comfort by reducing vibrations, giving you a smooth and confident ride no matter where your journey takes you.
Take your ride to the next level with the Ridstar Q20 Pro’s unlockable speed feature. While it’s factory-limited for road compliance, riders can access a higher top speed for private land use, giving you extra power and performance when you need it most. Perfect for thrill-seekers and open-space riding, this feature makes the bike as versatile as it is powerful.
1 x YVY Q20 (C20) PRO Elektrofahrrad
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
