Misleading “official” websites do exist, and a low price isn’t everything. Before ordering, check who will be there if you need a repair, servicing or support after delivery.
3 QUESTIONS TO ASK BEFORE BUYING
Real premises?Can you visit their showroom or shop?
A workshop?Can they do repairs and servicing?
Phone support?Can you reach a real support team?
At TrailSurge, we’re here after checkout too.
Our physical showroom and workshop is in Nuneaton (CV11 6RY), with visits by appointment. We provide bike, e-bike and e-scooter repairs and servicing, plus after-sales support. Call us on 0800 099 6187 — Monday to Friday, 10am–4pm.
Real UK company. VAT registered.TRAIL SURGE LTD · Registered in England and WalesCompany No. 16935369 · VAT No. 521226239Unit 62, Centenary Business Centre, Nuneaton, CV11 6RY
Found the same product for less at a genuine UK-registered, VAT-registered retailer? Send us the listing and we'll check if we can match their price.
How our price match works
Send us the competitor's product link before ordering. We'll check the exact model, stock, total delivered price, UK company registration and valid UK VAT registration. All matches are subject to verification.
✓ Identical model, variant and specification
✓ UK-registered company with a valid UK VAT number
✓ In stock, with a lower total price including delivery
✓ Request a match before placing your order
TrailSurge is a UK company and VAT registered too: Company No. 16935369 · VAT No. 521226239.
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Freeboymanufacturer warranty
Manufacturer warranty period
12 months for the frame assembly, wheel motor, controller, handlebars and head-tube assembly, display, hubs, brake assemblies, front fork and control wiring; 6 months for the battery, charger, brake lever and throttle.
Manufacturer cover
Non-user-caused manufacturing defects in those original components, with manufacturer-approved replacement parts supplied for qualifying faults.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Freeboymanufacturer warranty
Manufacturer warranty period
12 months for the frame assembly, wheel motor, controller, handlebars and head-tube assembly, display, hubs, brake assemblies, front fork and control wiring; 6 months for the battery, charger, brake lever and throttle.
Manufacturer cover
Non-user-caused manufacturing defects in those original components, with manufacturer-approved replacement parts supplied for qualifying faults.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
1200W motor
Up to 28 miles range
11 inch tyres & dual suspension
The Freeboy J11 Max Electric Scooter is a powerful, off-road-capable electric scooter built for riders who want strong performance, solid range, and confident control. With a high-output motor, double suspension, and large off-road tyres, it’s designed to handle mixed terrain, steeper climbs, and everyday riding with ease.
Strong Motor Performance Powered by a 1200W motor, the J11 Max delivers smooth yet punchy acceleration, making it suitable for both urban riding and rougher surfaces. With a top speed of up to 50 km/h, it offers confident cruising performance where permitted, along with the torque needed for hills and uneven ground.
Battery & Practical Range The 48V 18Ah battery provides a real-world riding range of 35–45 km, depending on speed, terrain, and rider weight. Charging takes approximately 5–8 hours, making it easy to recharge between rides or overnight.
Off-Road Tyres & Suspension An 11″ off-road inflatable tyre setup delivers strong grip and stability across tarmac, gravel, and uneven surfaces. The double suspension system (front and rear) helps absorb bumps and vibrations, improving comfort and control during longer rides and rougher terrain.
Confident Braking & Visibility The J11 Max is equipped with double disc brakes, providing reliable stopping power in a wide range of riding conditions. Front and rear LED lights with a brake light improve visibility and safety, especially when riding in low-light environments.
Tyres: 11" off-road inflatable tyre
Motor: 1200W
Battery: 48V 18Ah
Max speed: 50 km/h
Range: 35–45 km
Max load: 150 kg
Brakes: Double disc brake
Net weight: 26.8 kg
Gross weight: 30.0 kg
Package size: 1260×250×480
Notes: Climbing angle 20–30°; charging time 5–8h; front & rear LED with brake light; double suspension
Check rider measurements and sizing before you order.
Recommended rider height155–200 cm
Maximum load150 KG
More measurements & dimensions
Seat height
N/A
Standover height
N/A
Inside leg
N/A
Handlebar height
N/A
Deck size
54 × 21 cm
Box dimensions
126 × 25 × 48 cm (L × W × H)
Fit guidance: Seated scooter; estimated fit
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
1200W torque for mixed terrain riding
With a listed 1200W motor, the J11 Max is built for stronger acceleration and hill ability than entry-level scooters. Top speed is listed as 50 km/h, and the spec notes a climbing angle of 20-30 deg for steeper routes.
48V 18Ah battery with 35-45 km range
The 48V 18Ah battery is paired with a listed 35-45 km range, giving a practical balance of speed and distance. Charging time is listed as 5-8 hours, making it easy to recharge between rides.
Double suspension, 11-inch tyres, and LED safety
It runs 11" off-road inflatable tyres for grip and stability, backed by a double disc brake system for confident stopping. The spec sheet also notes double suspension for extra comfort on rougher ground, plus front and rear LED lighting with a brake light for visibility. Max load is 150 kg and net weight is 26.8 kg.
What's in the box?
1X Freeboy J11 Max Seated Electric Scooter
1X Charger
2 x Keys
1X Assembly Tools
1X Assembly User Manual
Product Manual & Assembly
Assembly Video
Watch the assembly guide below before first setup.
Frequently Asked Questions
Its 11-inch off-road inflatable tyres and front-and-rear suspension make it much better suited to broken surfaces and gravel than a small solid-tyre commuter scooter, although it is not a substitute for careful riding.
It offers noticeably stronger climbing performance than entry-level scooters, but the quoted climbing angle is achieved under ideal conditions. Rider weight, battery level, surface grip and the length of the incline make a major difference.
Choose the J11 Max for its 11-inch off-road setup and double suspension. Choose the J15 Max if the stronger 1600W rear motor in the current TrailSurge specification is more important. Both are substantial scooters rather than light commuters.
The listed range is around 35-45 km, with approximately 5-8 hours to recharge. Riding quickly, climbing, carrying more weight or using low tyre pressures will shorten range, so do not plan a return journey around the maximum figure.
The Freeboy J11 Max Seated Electric Scooter arrives mostly assembled. Only minor setup is normally required, such as fitting and checking the handlebars and removable seat. Assembly typically takes around 20–30 minutes when following the supplied instructions.
The Freeboy J11 Max Seated Electric Scooter has a manufacturer-stated IP54 water-resistance rating. It is water-resistant, not waterproof, and should not be submerged, pressure-washed or left exposed to prolonged rain.
Bought this for daily use and it's been spot on so far. The deck is stable and there’s enough room to stand comfortably. Acceleration is strong but still controllable after a short learning curve. Feels like it was built for fun rides as well as commuting. Exactly what we needed.
A
Ava Wright
Surprisingly comfy (Electric)
Really pleased with it overall. Brakes feel confidence-inspiring and predictable. Acceleration is strong but still controllable after a short learning curve. Feels like it was built for fun rides as well as commuting. No complaints from us.
J
Jordan Cox
Okay with small issues
Arrived well packed and set up was straightforward. Ride is decent over typical UK pavements (still slow down for potholes). Folds up quickly and feels secure once locked. Feels like it was built for fun rides as well as commuting. Good overall but it took a bit of tweaking to get everything dialled in. Still glad we tried it, just setting expectations.