ÖSTERREICH
Aairsk X5 Electric Bike
Customer reviews on Trustpilot
Tracked European delivery Destination: Österreich · Estimated 3–7 working days
Destination: Österreich · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityReturns & cancellations14-day withdrawal rights · Returns policy
For most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer protectionMinimum 2-year legal guarantee
EU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
Included with your purchase
TrailSurge Warranty & Support
2 yearsminimum EU legal guarantee
Manufacturer warranty included, with direct TrailSurge after-sales assistance.
Manufacturer warranty included · 2 years on the motor and controller; 1 year on the battery.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Manufacturer warranty included
Aairsk — The manufacturer’s product-specific warranty also applies. See the terms below.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Warranty terms & manufacturer detailsHide warranty terms
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Aairsk manufacturer warranty
Manufacturer warranty period
2 years on the motor and controller; 1 year on the battery.
Manufacturer coverage
Non-accidental manufacturing faults affecting those original components during their stated periods.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
View warranty details Hide warranty details
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Manufacturer warranty included
Aairsk — The manufacturer’s product-specific warranty also applies. See the terms below.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Aairsk manufacturer warranty
Manufacturer warranty period
2 years on the motor and controller; 1 year on the battery.
Manufacturer coverage
Non-accidental manufacturing faults affecting those original components during their stated periods.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Description
The Aairsk X5 electric bike stands out with its distinctive 20-inch styling, chunky tyres and relaxed riding feel. Its compact-wheel design brings personality to leisure cycling, backed by a substantial 48V 15Ah battery and convenient electric features.
Key Features
- Distinctive 20-inch design with a bold, compact-wheel profile.
- 48V 15Ah battery providing 720Wh of nominal capacity.
- Kenda tyres for cushioning on suitable mixed surfaces.
- Shimano gearing to help manage your pedalling effort.
- NFC keyless activation for easy electrical start-up.
A Different Kind of Electric Bike
The X5's chunky proportions offer a distinctive alternative to a conventional mountain or city e-bike. Its comfortable layout and wider tyres make it appealing for relaxed recreational journeys and exploring suitable tracks.
Battery Capacity for Leisure Adventures
With a 720Wh battery, the X5 offers generous stored energy for electric assistance. Real-world distance will depend on terrain, rider weight and assistance level, while Shimano gearing lets you adapt your effort along the way. It's an eye-catching 20-inch electric bike with useful everyday controls.
Specifications
| Collection | Aairsk Electric Bikes |
|---|---|
| Brand | Aairsk |
| Motor Power | 500W |
| Battery | 48V 15AH |
| Top Speed | 28 MPH |
| Max Range | 50 Miles |
| Wheel Size | 20-inch KENDA |
| Gears | 3-Speed Shimano |
Size & Rider Fit
Check rider measurements and sizing before you order.
More measurements & dimensions
- Seat height
- 85 cm
- Handlebar height
- 110 cm
- Deck size
- Not applicable — bicycle frame
- Built dimensions
- 165 × 70 × 110 cm (L × W × H)
- Box dimensions
- 147.3 × 24.9 × 80 cm (L × W × H)
Fit guidance: Published rider-height geometry is unavailable; contact us with your height and inside leg for a fit check.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
What’s Included in the Box?
1 x Aairsk X5 Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2X NFC Cards (Keyless)
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
