We offer a 30-day return policy for all unused items in their original packaging. Simply contact our customer service team to initiate a return.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

We are confident in the quality of E-Bikes and E-Scooters we offer here at Trail Surge. All Products come with a minimum 12 Month Manufacture Guarantee/Warranty for main components.

Yes 90% Assembled. All products come with a toolkit and an instruction manual. If you need any extra help with setting up your bike you can contact our customer support team.

How often and how far do you plan to ride? For daily commutes, consider a commuter-focused ebike with a comfortable riding position and good range. If you plan to use it for weekend adventures or longer rides, look for a model with a longer range and more powerful motor such as a Mountain E-Bike.