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Frequently Asked Questions

Find quick answers to common questions about orders, shipping, returns, and more. If you need further assistance, our support team is here to help.

Once your order is placed, it usually takes 1-2 business days to dispatch. You will receive a confirmation email, with tracking details, once your order is shipped. Your item should then be with you within 3 business days. So 3-5 days total.

We process orders quickly to ensure speedy delivery. If you need to modify your order, please contact us immediately. Changes may not be possible once your order has been processed.

We are very confident in the quality of the Trail Surge range of electric bikes. ALL of our stock comes with a 1 year manufacturer warranty as standard. Please check terms and conditions for each brand to see what is covered within the warranty.

Choosing the right e-bike depends on your individual needs and preferences. Consider factors such as your riding style, intended use, budget, and desired range. Our team is here to help you find the perfect e-bike. Contact us today for personalized advice!

Yes, e-bikes are legal in the UK as long as they meet certain requirements. The motor must have a maximum continuous rated power of 250 watts, and the motor assistance must cut off when the bike reaches 15.5 mph (25 km/h). These are known as Electrically Assisted Pedal Cycles (EAPCs).

No licence, tax, or insurance is needed for standard pedal-assist eBikes (also known as EAPCs – Electrically Assisted Pedal Cycles). However, faster or more powerful eBikes may be classed as electric mopeds and require registration.

Hub motors are located in the wheels and are great for flat terrain and casual riding. Mid-drive motors sit at the bike’s crank and offer better hill climbing, balance, and efficiency, especially for off-road or performance rides.

E-bikes are high-value items, so a good lock is essential. Many models include removable batteries, integrated alarms, GPS tracking, and smart locks for added protection.

Electric bikes are generally water-resistant, not fully waterproof. They can handle rain, but avoid submerging or high-pressure washing the electrical components.

Yes, most electric bikes come with manual gears just like regular bikes, allowing more control over speed and effort.

Most lithium-ion e-bike batteries last 3–5 years or 500–1,000 full charge cycles, depending on use and care. You can then replace the battery for a new one and your good to go again.

Yes, you can pedal an e-bike like a regular bike if the battery runs out—though it will feel heavier.

E-bike size depends on your height and inseam. Most product pages include size guides, but generally, a medium frame suits 5’6”–5’10”, while taller riders may need large or extra-large.

Store indoors or in a dry, sheltered area. Avoid freezing temperatures and always disconnect or remove the battery for long-term storage.