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AUSTRIA
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Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·12 months for the Ridstar Q20 range, including the motor, battery and charger.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
12 months for the Ridstar Q20 range, including the motor, battery and charger.
Manufacturing defects in those main electrical components and other original fitted parts accepted under the model warranty.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
12 months for the Ridstar Q20 range, including the motor, battery and charger.
Manufacturing defects in those main electrical components and other original fitted parts accepted under the model warranty.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
The Ridstar Q20 range is built for riders who want serious power, bold styling, and all-terrain confidence. With fat tyres, strong motor options, long-range battery choices, full suspension, and a comfortable moped-style frame, the Ridstar Q20 electric bike is ideal for commuting, weekend rides, private-land adventures, and tackling tougher terrain with ease.
Whether you choose the Ridstar Q20 Lite, the standard Ridstar Q20, or the high-performance Ridstar Q20 Pro, each model delivers a powerful riding experience with the stability and comfort you expect from a fat tyre electric bike.
The Ridstar Q20 series is designed for riders who want more than a basic city e-bike. Depending on the model, you can enjoy strong acceleration, confident hill-climbing ability, and smooth pedal assistance across roads, tracks, gravel paths, and uneven ground. The Q20 Pro takes performance even further with a dual motor setup, giving you extra pulling power when riding on challenging terrain.
With responsive pedal assist and throttle-style power delivery where fitted, the Ridstar Q20 makes every ride feel effortless. Higher-spec models allow you to switch between riding modes, helping you balance power, battery efficiency, and control depending on your route.
The Q20 range is built around comfort as well as performance. The wide 20” fat tyres improve grip and stability, while front and rear suspension help absorb bumps from rough roads, towpaths, trails, and uneven surfaces. Shimano 7-speed gearing gives you better control over your pedalling, while strong disc braking systems provide reliable stopping power when you need it most.
Ridstar Q20 electric bikes are available with different battery sizes depending on the model. From the lighter Q20 Lite to the larger-capacity Q20 Pro, each version is designed to give you dependable range for daily riding, commuting, and longer weekend use. Range can vary depending on rider weight, terrain, weather, tyre pressure, assist level, and how much throttle is used.
The Ridstar Q20 range includes practical features such as an LCD display, LED lighting, removable battery design, fat tyres, suspension, and a strong frame layout. These features make it a great choice for riders looking for a powerful adult electric bike that feels stable, comfortable, and practical for regular use.
Not sure which Ridstar Q20 model is right for you? Use the comparison table below to choose between the Q20 Lite, Q20, and Q20 Pro.
Which Ridstar Q20 should you choose?
Choose the Q20 Lite if you want the best value, the Q20 if you want the best all-round balance of power and range, or the Q20 Pro if you want the strongest performance with dual motor power and the biggest battery setup.
Please note: range, speed, and performance can vary depending on rider weight, terrain, weather, tyre pressure, assist level, battery condition, and riding style. High-powered electric bikes may be intended for private land or off-road use only depending on local laws.
TrailSurge supplies a growing range of electric bikes, fat tyre e-bikes, electric scooters, and electric dirt bikes across Europe. We focus on strong customer support, clear product advice, and practical aftercare, helping you choose the right model before you buy.
Watch the video below for a closer look at the Ridstar Q20 riding style, performance, and overall design.
| Collection | Electric Bikes |
|---|---|
| Brand | Ridstar |
| Motor Power | 2000W |
| Battery | 52V 40AH |
| Top Speed | 30 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 93 Miles |
| Charging Time | 6+ Hours |
| Shock Absorbers | Front |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Hydraulic Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 30KG |
| Max Climb | 20 degrees |
Check rider measurements and sizing before you order.
Fit guidance: Moped-style 20 in fat-tyre frame with a fixed bench seat. Contact us with your height and inside leg for a fit check.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The Ridstar Q20 Pro is equipped with heavy-duty dual suspension that reduces impact from bumps, potholes, and uneven terrain. Whether you’re riding through busy city streets or tackling country roads, the advanced shock absorption ensures maximum stability, comfort, and control on every journey.
The Ridstar Q20 Pro is fitted with premium 20-inch fat tyres designed to handle a wide range of surfaces with ease. Their extra-wide profile offers excellent traction and stability, whether you’re riding on city roads, gravel paths, wet conditions, or off-road trails. The fat tyres not only improve control and balance but also enhance comfort by reducing vibrations, giving you a smooth and confident ride no matter where your journey takes you.
Take your ride to the next level with the Ridstar Q20 Pro’s unlockable speed feature. While it’s factory-limited for road compliance, riders can access a higher top speed for private land use, giving you extra power and performance when you need it most. Perfect for thrill-seekers and open-space riding, this feature makes the bike as versatile as it is powerful.
1 x Ridstar Q20 Pro Electric Bike
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
