This is one combined summary, not the individual rating of any one platform.
AUSTRIA
YVY C20 Electric Bike
Customer reviews on Trustpilot
Tracked European delivery Destination: Austria · Estimated 3–7 working days
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityReturns & cancellations14-day withdrawal rights · Returns policy
For most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer protectionMinimum 2-year legal guarantee
EU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
TrailSurge Warranty & Support
2 yearsminimum EU legal guarantee
manufacturer warranty ·12 months against manufacturing defects.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Warranty terms & manufacturer detailsHide warranty terms
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
YVY manufacturer warranty
Manufacturer warranty period
12 months against manufacturing defects.
Manufacturer coverage
Confirmed faults affecting the original motor, battery, controller, display, charger, frame and other factory-fitted components accepted under the manufacturer warranty.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
View warranty details Hide warranty details
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
YVY manufacturer warranty
Manufacturer warranty period
12 months against manufacturing defects.
Manufacturer coverage
Confirmed faults affecting the original motor, battery, controller, display, charger, frame and other factory-fitted components accepted under the manufacturer warranty.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Description
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Ridstar Manufacturer
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Fast & Powerful
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New For 2026
Quick Summary:
The YVY Q20 (C20) 1500W eBike is built for power and endurance. Featuring a high-performance 1500W motor and a robust 48V 20Ah battery, this bike offers remarkable range and speed, ideal for those who want to tackle longer distances and challenging terrains with ease.
Smooth Power Delivery:
With a 1500W motor, you’ll enjoy effortless acceleration and the ability to handle steep hills and rough trails. Whether you're commuting or exploring, this bike delivers reliable, smooth power.
Comfort & Control:
Designed for comfort, the YVY 1500W features a front suspension fork to smooth out rough paths. Hydraulic disc brakes ensure superior stopping power, giving you confidence in all conditions.
Smart Battery System:
The 48V 20Ah battery provides an impressive range of up to 80 miles, allowing you to ride longer without the worry of running out of power. With a full charge time of 8-10 hours, it’s ready to go when you are.
Tech You Can Trust:
Stay in control with the sleek LCD display, providing key information like speed, battery life, and riding modes. Multiple modes allow you to customize your ride to your preferences and terrain.
Built for Everyday Use:
Whether you’re hitting the trails or cruising around town, the 1500W 48V 20Ah motor and battery is engineered for both adventure and daily commutes, offering performance and reliability for every ride.
Specifications
| Collection | Electric Bikes |
|---|---|
| Brand | YVY |
| Motor Power | 1500W |
| Battery | 52V 20AH |
| Top Speed | 30 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 62 Miles |
| Charging Time | 6+ Hours |
| Shock Absorbers | Front |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Hydraulic Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Max Climb | 20 degrees |
Size & Rider Fit
Check rider measurements and sizing before you order.
More measurements & dimensions
- Deck size
- Not applicable — bicycle frame
- Built dimensions
- 171 × 85 × 108 cm (L × W × H)
- Box dimensions
- 143 × 32 × 84 cm (L × W × H)
Fit guidance: Moped-style 20 in fat-tyre frame with a fixed bench seat. Contact us with your height and inside leg for a fit check.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
What’s Included in the Box?
1 x YVY C20 Electric Bike
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Spare Parts for This Model
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
