This is one combined summary, not the individual rating of any one platform.
AUSTRIA
Customer reviews on Trustpilot
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·18 months for the original owner.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
18 months for the original owner.
Manufacturer coverage
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
18 months for the original owner.
Manufacturer coverage
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
The Vitilan T7 Pro builds on the standard T7 with more power, a larger battery, and upgraded all-terrain capability. Designed for riders who want stronger performance, longer range, and improved comfort, it’s a full-suspension fat-tyre eBike built for demanding rides on mixed terrain.
Upgraded Power & Performance
The T7 Pro is equipped with a more powerful Bafang motor than the standard T7, delivering stronger acceleration, improved hill-climbing ability, and confident performance across trails, tracks, and open-road riding.
Full-Suspension Comfort
Large 26" x 4.0" fat tyres, a suspension fork, and rear suspension help smooth out rough ground and improve control. The result is a more stable, planted ride over uneven surfaces and longer distances.
Long-Range Samsung Battery
A 52V 20Ah removable Samsung battery gives the T7 Pro greater range and stronger overall output than the standard T7. It is designed for longer rides and can be removed for convenient charging.
Hydraulic Braking Confidence
Hydraulic disc brakes provide stronger, more consistent stopping power with better control in mixed weather and varied terrain, making them a key upgrade for riders who prioritise braking precision.
Built for Adventure
With its full-suspension frame, fat tyres, upgraded battery, and stronger motor setup, the Vitilan T7 Pro is built for riders who want a more capable all-terrain eBike without compromising on comfort.
Review Video:
| Collection | Electric Bikes |
|---|---|
| Brand | Vitilan |
| Motor Power | 1600W |
| Battery | 52V 20Ah |
| Top Speed | 35 MPH |
| Max Range | 71 Miles |
| Charging Time | 5+ Hours |
| Shock Absorbers | Full Suspension (Front + Back) |
| Wheel Size | 26 × 4.0" Fat Tyres |
| Brakes | Dual Hydraulic Disc Brakes |
Check rider measurements and sizing before you order.
Fit guidance: Large full-suspension 26 in fat-tyre frame; best suited to riders within the stated range.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The T7 Pro steps things up with a 1600W Bafang motor for stronger pull and higher cruising potential. Top assisted speed is listed at 35 MPH, and a thumb throttle is included for full-electric riding (where permitted).
Built around a higher-output 52V 20Ah battery for extended riding. Range is listed up to 71 miles depending on conditions and assist level, with a noted charging time of 5+ hours for easy routine charging.
26 x 4.0 fat tyres boost stability and comfort across mixed surfaces, while full suspension (front + back) helps reduce fatigue on longer rides. Dual hydraulic disc brakes provide strong, controllable stopping. Max rider load is listed at 150KG. Folding design makes it easier to store at home or transport.
1 x Vitilan T7 Pro Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
