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AUSTRIA
VARUN X-Plorer Raptor Fat Tyre Electric Bike
Customer reviews on Trustpilot
Tracked European delivery Destination: Austria · Estimated 3–7 working days
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityReturns & cancellations14-day withdrawal rights · Returns policy
For most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer protectionMinimum 2-year legal guarantee
EU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
TrailSurge Warranty & Support
2 yearsminimum EU legal guarantee
manufacturer warranty ·Check model terms
Direct after-sales support from the TrailSurge team.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Warranty terms & manufacturer detailsHide warranty terms
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
VARUN manufacturer warranty
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
View warranty details Hide warranty details
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
VARUN manufacturer warranty
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Description
The VARUN X-Plorer Raptor is designed for riders who want something far more distinctive than a conventional e-bike. Its elongated saddle, sculpted frame and motorcycle-inspired front end give it a confident, unmistakable presence, while its chunky 20-inch fat tyres make it feel right at home on a variety of suitable recreational surfaces. From the first glance, this is a bike built around character, comfort and the enjoyment of the ride.
Distinctive Styling, Relaxed Riding
The Raptor's long saddle and upright handlebars create a laid-back riding position rather than the forward-leaning stance of a traditional mountain bike. Its substantial frame incorporates the battery into the design, keeping the silhouette clean and purposeful. The large front headlight adds to the moped-inspired appearance while giving the front end an instantly recognisable look.
Fat Tyres and Full-Suspension Comfort
Wide 20 × 4-inch tyres provide a generous contact patch and help smooth out smaller surface imperfections. Front and rear suspension work together to soften repeated bumps on appropriate tracks and recreational routes. The result is a more cushioned riding experience, particularly for riders who prefer a substantial, planted feel over the quick steering of a narrow-tyre bicycle.
Electric Support for Longer Adventures
A removable 48V 20.8Ah battery brings practical flexibility to charging and ride planning. The electric drive assists your pedalling, while the geared drivetrain lets you adapt your effort to changing conditions. When choosing a route, remember that range depends on assistance level, terrain, rider weight, temperature and tyre pressure rather than a single guaranteed figure.
Who is it for? The X-Plorer Raptor suits riders drawn to bold design, comfortable leisure riding and the versatility of wide tyres. It is not intended to be a lightweight folding commuter. Public-road use depends on the precise supplied motor, throttle and speed configuration and the applicable regulations in your country; do not assume that a low-speed setting alone establishes road legality.
Specifications
| Collection | Electric Bikes |
|---|---|
| Motor Power | 250W |
| Battery | 48V 20.8Ah |
| Top Speed | 15.5 MPH |
| Max Range | 81 Miles |
What’s Included in the Box?
1 x VARUN X-Plorer Raptor Fat Tyre Electric Bike
1 x Charger
1 x Tool Kit
1 x User Manual
