This is one combined summary, not the individual rating of any one platform.
AUSTRIA
Touroll J1 Electric Bike
Availability Notification
We'll notify you as soon as the item is back in stock.
Touroll J1 Electric Bike
Customer reviews on Trustpilot
Pre-order delivery Contact us for an estimated dispatch date
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityReturns & cancellations14-day withdrawal rights · Returns policy
For most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer protectionMinimum 2-year legal guarantee
EU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
TrailSurge Warranty & Support
2 yearsminimum EU legal guarantee
manufacturer warranty ·3 years on the frame; 1 year on the fork, controller, motor and charger; 6 months on the battery, LCD display, chainwheel, freewheel, brake assembly, shifter, derailleur and front light; 3 months on the kickstand and pedals; 14 days on other parts.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Warranty terms & manufacturer detailsHide warranty terms
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Touroll manufacturer warranty
Manufacturer warranty period
3 years on the frame; 1 year on the fork, controller, motor and charger; 6 months on the battery, LCD display, chainwheel, freewheel, brake assembly, shifter, derailleur and front light; 3 months on the kickstand and pedals; 14 days on other parts.
Manufacturer coverage
Manufacturing defects in the original listed components during their individual warranty periods.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
View warranty details Hide warranty details
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Touroll manufacturer warranty
Manufacturer warranty period
3 years on the frame; 1 year on the fork, controller, motor and charger; 6 months on the battery, LCD display, chainwheel, freewheel, brake assembly, shifter, derailleur and front light; 3 months on the kickstand and pedals; 14 days on other parts.
Manufacturer coverage
Manufacturing defects in the original listed components during their individual warranty periods.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Description
Quick Summary
The Touroll J1 is a well-rounded electric bike built for comfort, endurance, and daily practicality. With a 250 motor paired to a high-capacity 36V 15.6Ah battery, it’s ideal for longer rides, commutes, and recreational cycling. Its hybrid design makes it suitable for both urban roads and light off-road trails, combining functionality with reliable performance.
Smooth Power Delivery
Experience a fluid and consistent ride thanks to the responsive pedal assist system. The 250W rear hub motor works in harmony with a cadence sensor, offering five levels of pedal assistance to suit your terrain and effort. Whether you're climbing hills or cruising on flat roads, power delivery remains smooth, quiet, and efficient.
Comfort & Control
The J1 is engineered for all-day comfort. Its step-through frame makes mounting and dismounting easy, while the adjustable front suspension fork with lockout absorbs bumps and uneven surfaces. The wide 2.1” tyres provide grip and cushioning, and the ergonomic saddle and upright riding position reduce fatigue over long distances. Shimano 7-speed gearing allows precise shifting to match your pace and terrain, while 160mm mechanical disc brakes offer confident stopping power in all weather conditions.
Smart Battery System
Equipped with a removable 36V 15.6Ah lithium-ion battery securely mounted on the downtube, the Touroll J1 delivers impressive range — up to 62 miles on a single charge in optimal conditions.
Built for Everyday Use
Durable, versatile, and ready for real-life riding — the J1 features a robust aluminium alloy frame, integrated rear cargo rack, kickstand, and front/rear reflectors for added visibility. It’s ideal for daily commuting, weekend exploration, or just getting around in comfort.
Specifications
| Collection | Touroll Electric Bikes |
|---|---|
| Brand | Touroll |
| Motor Power | 250W |
| Battery | 36V 15.6AH |
| Top Speed | 15.5 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 53 Miles |
| Charging Time | 6+ Hours |
| Shock Absorbers | Front |
| Wheel Size | 27.5inch |
| Brakes | Dual Mechanical Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 29KG |
| Max Climb | 20 degrees |
Size & Rider Fit
Check rider measurements and sizing before you order.
More measurements & dimensions
- Seat height
- 82–98 cm
- Built dimensions
- 182 × 68 × 111 cm (L × W × H)
- Box dimensions
- 148 × 25 × 78 cm (L × W × H)
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
What’s Included in the Box?
1 x Touroll J1 Electric Bike
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
