This is one combined summary, not the individual rating of any one platform.
AUSTRIA
Customer reviews on Trustpilot
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·Check model terms
Direct after-sales support from the TrailSurge team.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
The Samebike XWLX09-II electric bike is a rugged fat-tyre mountain e-bike built for riders who want power, comfort and off-road versatility. With its wide tyres, long-range battery and strong suspension, it’s designed to handle city streets, rough trails and everything in between.
Smooth Power Delivery
The 250W motor (unlockable to triple peak) provides consistent pedal assistance with strong torque for climbs and off-road use. Shimano’s 7-speed drivetrain and PAS levels allow smooth and efficient riding across different terrains.
Comfort & Control
26” x 4.0” fat tyres provide stability, traction and shock absorption on mud, gravel, sand and snow. A front suspension fork and rear spring shock ensure a smoother ride, while mechanical disc brakes deliver safe, responsive stopping power.
Smart Battery System
The 48V 13Ah battery delivers up to 80km of assisted riding, making it ideal for commuting and weekend adventures. It’s removable and lockable for convenient charging, with a recharge time of 6–8 hours.
Tech You Can Trust
An LCD display clearly shows speed, PAS level, distance, trip data and battery life. Integrated LED lighting improves safety for night rides and low-light conditions.
Built for Everyday & Off-Road Use
At around 32kg with a 150kg max load, the XWLX09-II is tough but practical. Its fat tyres, suspension and long-range battery make it suitable for daily commutes, fitness rides and demanding off-road exploration.
Shop the full samebike collection.
| Collection | Electric Bikes |
|---|---|
| Brand | Samebike |
| Motor Power | 250W |
| Battery | 48V 15AH |
| Top Speed | 15.5 MPH |
| Max Range | 55 Miles |
| Charging Time | 6+ Hours |
| Shock Absorbers | Full Suspension (Front + Back) |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Hydraulic Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 27KG |
| Max Climb | 15 degrees |
Check rider measurements and sizing before you order.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
250W motor assist for steady acceleration. assistance up to 15.5 MPH. 7 Speed Shimano Gears to manage hills and headwinds. rated for climbs up to 15 degrees. folding frame for easier storage and transport. Optimised for: electric bike, folding e-bike, fat tyre e-bike, 20inch x 4.0 Fat Tyre e-bike.
48V 15AH battery specification. claimed range up to 55 Miles depending on mode, rider weight and terrain. removable battery design for more convenient charging (where stated).
tyre sizing noted as 20inch x 4.0 Fat Tyre for grip and stability. Dual Hydraulic Disc Brakes for predictable stopping. suspension support helps take the edge off bumps and rougher surfaces. max rider load: 120KG. bike weight: 27KG.
1 x Samebike XWLX09 II Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2X Keys
1 x Tool Kit
1 x User Manual
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
Download Product Manual