This is one combined summary, not the individual rating of any one platform.
AUSTRIA
Customer reviews on Trustpilot
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·12 months from delivery for the original owner.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months from delivery for the original owner.
Manufacturer coverage
Confirmed manufacturing defects affecting the original frame and factory-fitted mechanical or electrical components.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months from delivery for the original owner.
Manufacturer coverage
Confirmed manufacturing defects affecting the original frame and factory-fitted mechanical or electrical components.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
The Samebike RS A02 Electric Bike is a powerful all-terrain fat tyre electric bike built for riders who want both strength and comfort. With its robust 250W motor, long-range battery, and full suspension setup, it handles city streets, country lanes, and rugged trails with ease.
Smooth Power Delivery
The 250W motor delivers instant torque and climbing power, giving you a smooth boost whether you’re on-road or off-road. Coupled with Shimano’s 7-speed gearing, you can shift seamlessly to match your terrain.
Comfort & Control
Equipped with 26 x 4.0” fat tyres, a front suspension fork, and rear shock absorber, the RSA02 absorbs bumps and provides excellent grip. Hydraulic disc brakes offer reliable stopping power in all weather conditions, keeping you in control at all times.
Smart Battery System
The 48V 15Ah lithium battery is removable for easy charging and provides up to 60 miles of pedal-assisted range. Designed with efficiency and safety in mind, it keeps you riding longer without compromise.
Tech You Can Trust
An easy-to-read LCD display shows your speed, distance, battery level, and riding mode at a glance. The integrated LED lighting system ensures visibility during night rides and low-light conditions.
Review Video:
With its mountain-bike-inspired layout, this model is aimed at riders who want an assisted bicycle for leisure and varied firm surfaces. Tyre choice, riding position and the selected assistance level all influence how it feels over longer rides.
| Collection | Electric Bikes |
|---|---|
| Brand | Samebike |
| Motor Power | 250W |
| Battery | 48V 15AH |
| Top Speed | 15.5 MPH |
| Max Range | 40 Miles |
| Charging Time | 7+ Hours |
| Shock Absorbers | Full Suspension (Front + Back) |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Mechanical Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 30KG |
| Max Climb | 15 degrees |
Check rider measurements and sizing before you order.
Fit guidance: Folding 20 in fat-tyre frame; check the 81–96 cm saddle range for fit.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
250W motor assist for steady acceleration. assistance up to 15.5 MPH. 7 Speed Shimano Gears to manage hills and headwinds. rated for climbs up to 15 degrees. folding frame for easier storage and transport. Optimised for: electric bike, folding e-bike, fat tyre e-bike, 20inch x 4.0 Fat Tyre e-bike.
48V 15AH battery specification. claimed range up to 40 Miles depending on mode, rider weight and terrain. removable battery design for more convenient charging (where stated).
tyre sizing noted as 20inch x 4.0 Fat Tyre for grip and stability. Dual Mechanical Disc Brakes for predictable stopping. suspension support helps take the edge off bumps and rougher surfaces. max rider load: 150KG. bike weight: 30KG.
1 x Samebike RS A02 Pro Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
