This is one combined summary, not the individual rating of any one platform.
AUSTRIA
Customer reviews on Trustpilot
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·12 months from delivery for the original owner.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months from delivery for the original owner.
Manufacturer coverage
Confirmed manufacturing defects affecting the original frame and factory-fitted mechanical or electrical components.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months from delivery for the original owner.
Manufacturer coverage
Confirmed manufacturing defects affecting the original frame and factory-fitted mechanical or electrical components.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Electric bike road-use requirements vary by country and model configuration. Check the specifications of the bike supplied and the rules where you intend to ride.
Smooth Power Delivery
The 250W hub motor delivers smooth acceleration and efficient hill-climbing. Switch between throttle-only (for off-road/private use), pedal assist, or manual pedalling using Shimano 7-speed gearing.
Comfort & Control
Ride in comfort with 26" x 3" fat tyres and front hydraulic suspension to soak up bumps. Mechanical disc brakes provide reliable, all-weather stopping power.
Smart Battery System
The 48V 14Ah removable lithium battery offers up to 100km range with pedal assist. It’s easy to remove and charge at home or work, taking just 4–6 hours to fully charge.
Tech You Can Trust
A 4" LCD display shows your speed, PAS level, battery, and trip data clearly. Built-in LED headlight, horn, and waterproof cables make this bike practical and safe for daily use.
Built for Everyday Use
Durable alloy frame supports up to 150kg. Arrives 90–95% pre-assembled with tools included—just fit the front wheel, handlebars, and pedals, and you’re ready to ride.
| Collection | Electric Bikes |
|---|---|
| Brand | Samebike |
| Motor Power | 250W |
| Battery | 36V 15AH |
| Top Speed | 15.5 MPH |
| Max Range | 50 Miles |
| Charging Time | 6+ Hours |
| Shock Absorbers | Front |
| Wheel Size | 26inch |
| Brakes | Dual Mechanical Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 27KG |
| Max Climb | 15 degrees |
Check rider measurements and sizing before you order.
Fit guidance: Full-size 26 in frame with an adjustable 88–101 cm saddle height. Check comfortable frame clearance before ordering.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
250W motor assist for steady acceleration. assistance up to 15.5 MPH. 7 Speed Shimano Gears to manage hills and headwinds. rated for climbs up to 15 degrees. Optimised for: electric bike, fat tyre e-bike, 26inch e-bike.
36V 15AH battery specification. claimed range up to 50 Miles depending on mode, rider weight and terrain. removable battery design for more convenient charging (where stated).
26inch wheel sizing for stable handling. Dual Mechanical Disc Brakes for predictable stopping. suspension support helps take the edge off bumps and rougher surfaces. max rider load: 150KG. bike weight: 27KG.
1 x Samebike RS A01 Pro Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
Download Product Manual