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AUSTRIA
RANDRIDE YX20M-2 Electric Bike
Customer reviews on Trustpilot
Tracked European delivery Destination: Austria · Estimated 3–7 working days
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityReturns & cancellations14-day withdrawal rights · Returns policy
For most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer protectionMinimum 2-year legal guarantee
EU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
TrailSurge Warranty & Support
2 yearsminimum EU legal guarantee
manufacturer warranty ·Check model terms
Direct after-sales support from the TrailSurge team.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Warranty terms & manufacturer detailsHide warranty terms
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Randride manufacturer warranty
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
View warranty details Hide warranty details
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Randride manufacturer warranty
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Description
The RANDRIDE YX20M-2 is not an ordinary folding e-bike. With its dual-motor drive, deep-section fat tyres and distinctive angular frame, this is a substantial recreational machine designed for riders who prioritise traction, performance and comfort. The blue finish adds a fresh look to a particularly rugged format, while the folding frame gives it some welcome storage flexibility.
Dual-Motor Drive with Serious Character
Drive at both wheels distinguishes the YX20M-2 from a conventional single-hub electric bike. The combination can provide stronger traction and a different response on challenging, appropriate surfaces, while still letting the rider use the bicycle's gears and electric controls to manage the journey. It is a high-output recreational design, so power delivery and available riding modes should be understood before use.
Wide Tyres, Suspension and Confident Braking
The 20 × 4-inch fat tyres give the bike its unmistakable stance and provide useful cushioning on mixed surfaces. Front and rear suspension add further comfort by helping manage bumps and repeated vibration. Hydraulic disc brakes provide a controlled braking feel, an important complement to the YX20M-2's substantial weight and energetic character.
Folding Practicality and Removable Power
Although the YX20M-2 folds, it should not be mistaken for a lightweight train commuter. The mechanism is more useful for storage or transporting the bike in a suitably sized vehicle. Its removable 48V 20Ah battery makes charging more convenient, while the rear rack and handlebar display round out an equipment package intended for real-world enjoyment rather than minimalist portability.
Who is it for? Choose the YX20M-2 if you want a striking dual-motor fat-tyre bike for permitted recreational riding on appropriate terrain. Its output is beyond ordinary EU EPAC limits; use on public roads, cycle lanes and shared paths may require type approval or be prohibited. Check the applicable rules before use.
Specifications
| Collection | Electric Bikes |
|---|---|
| Motor Power | 2000W |
| Battery | 48V 20Ah |
| Top Speed | 28 MPH |
| Max Range | 30 Miles |
What’s Included in the Box?
1 x RANDRIDE YX20M-2 Electric Bike
1 x Charger
1 x Tool Kit
1 x User Manual
Spare Parts for This Model
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
