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AUSTRIA
RANDRIDE YA20-W Electric City Bike
Customer reviews on Trustpilot
Tracked European delivery Destination: Austria · Estimated 3–7 working days
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityReturns & cancellations14-day withdrawal rights · Returns policy
For most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer protectionMinimum 2-year legal guarantee
EU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
TrailSurge Warranty & Support
2 yearsminimum EU legal guarantee
manufacturer warranty ·Check model terms
Direct after-sales support from the TrailSurge team.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Warranty terms & manufacturer detailsHide warranty terms
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Randride manufacturer warranty
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
View warranty details Hide warranty details
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Cover, claims & exclusions
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Randride manufacturer warranty
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Description
Clean lines, a crisp white finish and an easy-to-live-with folding frame make the RANDRIDE YA20-W a smart choice for riders drawn to compact electric bikes. It has the friendly proportions of a small-wheeled city bicycle without sacrificing the features that make electric assistance worthwhile. The result is a tidy, practical design that looks at home on leisurely rides and in everyday storage spaces.
Compact Design with a Distinctive Finish
The folding frame helps reduce the bike's length when stored, an advantage when a conventional bicycle would be awkward to accommodate. Adjustable contact points help tailor the riding position, while the smaller wheels keep the design visually compact. The white finish gives the YA20-W a particularly fresh, understated appearance, and its familiar bicycle layout makes it approachable for regular riders.
Pedal Assistance for Easier Outings
Electric support helps smooth out the effort needed for hills and longer stretches, while the removable 48V 12.8Ah battery can be charged separately. This makes life easier when the bicycle is stored in a shed or communal space away from a mains socket. Handlebar-mounted controls and a display keep battery information and assistance settings close to hand.
Practical Touches for Everyday Use
Front suspension adds cushioning over modest surface imperfections, and the compact wheel format suits relaxed cycling on appropriate routes. The YA20 family is designed around storage flexibility and straightforward use rather than maximum off-road performance. Equipment and carrier arrangements can differ between versions, so the selected YA20-W photos and product details should be used to confirm the exact supplied setup.
Who is it for? The YA20-W is a good fit for riders who value simple electric support, compact storage and a lighter visual style. As with other folding e-bikes, check the folded dimensions and weight if you need to carry or regularly transport it, and confirm local road-use requirements for the specific version supplied.
Specifications
| Collection | Electric Bikes |
|---|---|
| Brand | RANDRIDE |
| Motor Power | 250W |
| Battery | 48V 12.8Ah |
| Top Speed | 15.5 MPH |
| Max Range | 30 MILES |
What’s Included in the Box?
1 x RANDRIDE YA20-W Electric City Bike
1 x Charger
1 x Tool Kit
1 x User Manual
Spare Parts for This Model
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
