AUSTRIA
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Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
Included with your purchase
2 yearsminimum EU legal guarantee
manufacturer warranty ·12 months for the frame assembly, wheel motor, controller, handlebars and head-tube assembly, display, hubs, brake assemblies, front fork and control wiring; 6 months for the battery, charger, brake lever and throttle.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months for the frame assembly, wheel motor, controller, handlebars and head-tube assembly, display, hubs, brake assemblies, front fork and control wiring; 6 months for the battery, charger, brake lever and throttle.
Manufacturer coverage
Non-user-caused manufacturing defects in those original components, with manufacturer-approved replacement parts supplied for qualifying faults.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months for the frame assembly, wheel motor, controller, handlebars and head-tube assembly, display, hubs, brake assemblies, front fork and control wiring; 6 months for the battery, charger, brake lever and throttle.
Manufacturer coverage
Non-user-caused manufacturing defects in those original components, with manufacturer-approved replacement parts supplied for qualifying faults.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
The Freeboy J11 Max Electric Scooter is a powerful, off-road-capable electric scooter built for riders who want strong performance, solid range, and confident control. With a high-output motor, double suspension, and large off-road tyres, it’s designed to handle mixed terrain, steeper climbs, and everyday riding with ease.
Strong Motor Performance
Powered by a 1200W motor, the J11 Max delivers smooth yet punchy acceleration, making it suitable for both urban riding and rougher surfaces. With a top speed of up to 50 km/h, it offers confident cruising performance where permitted, along with the torque needed for hills and uneven ground.
Battery & Practical Range
The 48V 18Ah battery provides a real-world riding range of 35–45 km, depending on speed, terrain, and rider weight. Charging takes approximately 5–8 hours, making it easy to recharge between rides or overnight.
Off-Road Tyres & Suspension
An 11″ off-road inflatable tyre setup delivers strong grip and stability across tarmac, gravel, and uneven surfaces. The double suspension system (front and rear) helps absorb bumps and vibrations, improving comfort and control during longer rides and rougher terrain.
Confident Braking & Visibility
The J11 Max is equipped with double disc brakes, providing reliable stopping power in a wide range of riding conditions. Front and rear LED lights with a brake light improve visibility and safety, especially when riding in low-light environments.
| Collection | 30MPH Electric Scooters |
|---|---|
| Brand | Freeboy |
| Motor Power | 1200W |
| Battery | 48V 18AH |
| Top Speed | 34 MPH |
| Max Range | 28 MILES |
| Charging Time | 5-8 HOURS |
| Shock Absorbers | Front & rear suspension |
| Wheel Size | 11 INCH |
| Brakes | DOUBLE DISC BRAKE |
| Bike Weight | 26.8 KG |
| Max Climb | 20-30° |
Check rider measurements and sizing before you order.
Fit guidance: Seated scooter; estimated fit
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
With a listed 1200W motor, the J11 Max is built for stronger acceleration and hill ability than entry-level scooters. Top speed is listed as 50 km/h, and the spec notes a climbing angle of 20-30 deg for steeper routes.
The 48V 18Ah battery is paired with a listed 35-45 km range, giving a practical balance of speed and distance. Charging time is listed as 5-8 hours, making it easy to recharge between rides.
It runs 11" off-road inflatable tyres for grip and stability, backed by a double disc brake system for confident stopping. The spec sheet also notes double suspension for extra comfort on rougher ground, plus front and rear LED lighting with a brake light for visibility. Max load is 150 kg and net weight is 26.8 kg.
1X Freeboy J11 Max Seated Electric Scooter
1X Charger
2 x Keys
1X Assembly Tools
1X Assembly User Manual
Watch the assembly guide below before first setup.
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
