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AUSTRIA
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Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·Check model terms
Direct after-sales support from the TrailSurge team.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Quick Summary
The ENGWE P20 is a compact and lightweight folding electric bike built perfectly for urban commuting, multi-modal travel, and everyday rides. It blends strong range, smooth assist performance, and easy portability — ideal for flat city roads, weekend trips, or daily errands.
Smooth & Responsive Power
Equipped with a 250 W brushless motor paired with a torque sensor, the P20 delivers natural-feeling pedal assistance up to the UK/EU legal top speed of 25 km/h. This system responds intuitively to your pedalling — offering smooth power delivery without abrupt surges.
Long-Range Battery Performance
The 36 V 9.6 Ah removable battery provides an impressive ~100 km range on a single charge using efficient pedal assist, making it ideal for commuting, mid-week errands, and longer rides between charges. A quick ~5-hour recharge gets you ready for your next journey.
Comfort & Control
With Shimano 7-speed gearing, comfortable 20″ city tyres, and reliable hydraulic disc brakes front and rear, the P20 delivers confident handling in urban environments. The LCD display keeps ride stats clear and accessible whilst riding.
With its mountain-bike-inspired layout, this model is aimed at riders who want an assisted bicycle for leisure and varied firm surfaces. Tyre choice, riding position and the selected assistance level all influence how it feels over longer rides.
| Collection | Engwe Electric Bikes |
|---|---|
| Brand | Engwe |
| Motor Power | 250W |
| Battery | 36V 9.6Ah |
| Top Speed | 15.5 MPH |
| Max Range | 57 Miles |
| Charging Time | 5+ Hours |
| Wheel Size | 20″ × 1.95″ City Tyres |
| Brakes | Dual Hydraulic Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 18.5KG |
| Max Climb | 15 degrees |
Check rider measurements and sizing before you order.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The P20 pairs a 250W brushless motor with a torque sensor, so assistance responds to how hard you pedal. ENGWE lists support up to the UK/EU legal top speed of 25 km/h for smooth, predictable power delivery.
ENGWE states a 36V 9.6Ah removable battery with an approximate 100 km pedal-assist range in efficient conditions. A recharge time of around 5 hours is listed, making it easy to top up between commutes.
With Shimano 7-speed gearing, 20-inch city tyres, and hydraulic disc brakes front and rear, the P20 is built for confident urban control. The LCD display keeps speed, battery level and ride stats visible while you ride.
1 x Engwe P20 Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2X Keys
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
