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AUSTRIA
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Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·Check model terms
Direct after-sales support from the TrailSurge team.
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Quick Summary
The ENGWE M20 Electric Bike is a bold, fat-tyre electric bike built for strong performance and versatile use. With a 48 V battery system and a 750W motor, higher capacity battery option, dual suspension and fat tyres it’s designed for comfort and stability across mixed terrain.
Smooth Power Delivery
The M20’s brushless 750W motor provides strong torque and reliable performance, especially when combined with the 7-speed Shimano gearing system that gives flexibility across terrains.
Comfort & Control
With its dual suspension system (front hydraulic + rear shock absorber), the bike absorbs bumps and rough terrain with ease. The 20″ × 4.0″ fat tyres greatly enhance stability and comfort, while the hydraulic disc brakes front and rear give strong stopping performance — important given the bike’s potential weight and power.
Smart Battery System
A 48 V battery system gives a solid foundation. The standard 13-Ah version offers up to ~75 km in PAS mode 1 as per manufacturer. There’s also a 26-Ah upgrade option for extended range. The ~5-hour charge time is convenient for overnight or day-use charging, and the LCD display helps monitor battery level and ride stats.
Tech You Can Trust
The M20 is equipped with features often found in higher-end e-bikes — dual suspension, fat tyres, Shimano 7-speed gearing, hydraulic disc brakes, LCD display — all built into a frame that is listed as lightweight aluminium alloy, improving durability and riding experience.
| Collection | Engwe Electric Bikes |
|---|---|
| Brand | Engwe |
| Motor Power | 750W |
| Battery | 48V 13Ah |
| Top Speed | 28 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 47 Miles |
| Charging Time | 5+ Hours |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Mechanical Disc Brakes |
Check rider measurements and sizing before you order.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The ENGWE M20 Electric Bike is equipped with a 750W hub motor, delivering robust acceleration and confident handling. Whether you're cruising city streets, hitting bike-paths or just enjoying weekend rides, the ENGWE M20 Electric Bike provides strong thrust, sharp response and exciting performance for riders who want more than the average e-bike.
The ENGWE M20 Electric Bike features full-suspension (front fork + rear shock) and 20" x 4.0" fat tyres to absorb shocks, smooth out rough terrain and provide stable ride quality. The design of the ENGWE M20 Electric Bike makes it comfortable on uneven roads, trails, or urban surfaces - giving you confidence and versatility in your ride.
For controlled stopping and stable handling, the M20 pairs 20 x 4.0in fat tyres with hydraulic disc brakes front and rear. The wide contact patch helps keep the bike planted on mixed surfaces, while the LCD display makes it easy to monitor speed, assist level and battery status as you ride. The frame is listed as lightweight aluminium alloy for durability.
1 x Engwe M20 Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2X Keys
1 x Tool Kit
1 x User Manual
Download Product Manual