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AUSTRIA
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Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·12 months on the frame, fork and cockpit parts, controller, charger, wiring, display, brakes, throttle, brake levers, pedal-assist sensor, motor and battery; 6 months on lights and specified accessories; 3 months on the saddle, plastic parts, brake rotors, pads and cable; 1 month on tyres for manufacturing faults only.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months on the frame, fork and cockpit parts, controller, charger, wiring, display, brakes, throttle, brake levers, pedal-assist sensor, motor and battery; 6 months on lights and specified accessories; 3 months on the saddle, plastic parts, brake rotors, pads and cable; 1 month on tyres for manufacturing faults only.
Manufacturer coverage
Verified manufacturing faults such as frame or weld failure, electrical open or short circuits, controller/display failure, motor internal faults, charger failure and qualifying battery defects.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months on the frame, fork and cockpit parts, controller, charger, wiring, display, brakes, throttle, brake levers, pedal-assist sensor, motor and battery; 6 months on lights and specified accessories; 3 months on the saddle, plastic parts, brake rotors, pads and cable; 1 month on tyres for manufacturing faults only.
Manufacturer coverage
Verified manufacturing faults such as frame or weld failure, electrical open or short circuits, controller/display failure, motor internal faults, charger failure and qualifying battery defects.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Quick Summary
The ENGWE L20 Boost offers a balance of portability and performance. Its compact foldable frame, fat‑tyre stability, and legal‑limit 250 W motor make it ideal for city commutes, campus runs, or light trail excursions.
Smooth Power Delivery
With five levels of pedal assist plus throttle mode, the L20 Boost provides smooth, responsive acceleration. The 250 W motor delivers consistent support on flats and gentle climbs without sudden surges.
Comfort & Control
Fat 4″ tyres and front suspension absorb bumps on pavement or gravel paths for a comfortable ride. Dual disc brakes ensure reliable, controlled stopping in all conditions.
Smart Battery System
The lockable 48 V 13 Ah battery is easily removable for convenient charging anywhere. Integrated protection circuits guard against over‑charge, over‑discharge, and overheating for safe, long‑lasting performance.
Tech You Can Trust
A clear backlit LCD shows your speed, battery level, trip distance, and assist mode at a glance. Handlebar controls let you switch between assist levels or engage the thumb throttle with ease.
Built for Everyday Use
Weighing around 25 kg and folding in seconds, the L20 Boost stows neatly in car boots, train luggage racks, or small apartments. Its durable components and straightforward design make it a low‑maintenance companion for daily riding.
| Collection | Electric Bikes |
|---|---|
| Brand | Engwe |
| Motor Power | 250W |
| Battery | 48V 13AH |
| Top Speed | 15.5 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 50 Miles |
| Charging Time | 5+ Hours |
| Shock Absorbers | Front |
| Brakes | Dual Mechanical Disc Brakes |
| Bike Weight | 27KG |
| Max Climb | 15 degrees |
Check rider measurements and sizing before you order.
Fit guidance: Low-step 20 in fat-tyre frame with an adjustable 82–94 cm saddle height for easier mounting.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The robust front fork suspension absorbs shocks and bumps, providing a comfortable ride on rough terrains. With a travel distance of 50 mm, enjoy smoother handling and better control. The 20x4.0 inch fat tires offer superior traction and stability, allowing you to ride confidently on sand, snow, and rough trails. These wide tires enhance comfort and safety, reducing the impact of uneven surfaces.
The spacious front basket offers convenient storage with a capacity of up to 10 kg, making it perfect for carrying groceries or personal items. Its durable design ensures stability and easy access while riding. The sturdy rear rack can support loads up to 25 kg, providing ample space for larger cargo or panniers. Its robust construction enhances your e-bike's utility, allowing you to transport heavier items effortlessly.
ENGWE's portable battery ensures consistent power for up to 126 km on a single charge in PAS 1 mode. With a capacity of 13 Ah, enjoy extended rides without the worry of frequent recharging. The intuitive colour display keeps you informed with real-time data on speed, battery level and distance. Easily monitor your ride statistics and choose from 5 levels of pedal assist for a customised experience.
1 x Engwe L20 Boost Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
Download Product Manual