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AUSTRIA
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Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·12 months on the frame, fork and cockpit parts, controller, charger, wiring, display, brakes, throttle, brake levers, pedal-assist sensor, motor and battery; 6 months on lights and specified accessories; 3 months on the saddle, plastic parts, brake rotors, pads and cable; 1 month on tyres for manufacturing faults only.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months on the frame, fork and cockpit parts, controller, charger, wiring, display, brakes, throttle, brake levers, pedal-assist sensor, motor and battery; 6 months on lights and specified accessories; 3 months on the saddle, plastic parts, brake rotors, pads and cable; 1 month on tyres for manufacturing faults only.
Manufacturer coverage
Verified manufacturing faults such as frame or weld failure, electrical open or short circuits, controller/display failure, motor internal faults, charger failure and qualifying battery defects.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
12 months on the frame, fork and cockpit parts, controller, charger, wiring, display, brakes, throttle, brake levers, pedal-assist sensor, motor and battery; 6 months on lights and specified accessories; 3 months on the saddle, plastic parts, brake rotors, pads and cable; 1 month on tyres for manufacturing faults only.
Manufacturer coverage
Verified manufacturing faults such as frame or weld failure, electrical open or short circuits, controller/display failure, motor internal faults, charger failure and qualifying battery defects.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
The Engwe Engine X is a tough, foldable fat-tyre eBike designed for both urban mobility and light off-road adventures. It delivers great range, comfort, and utility in a well-built, versatile package.
Smooth Power Delivery
Powered by a 250W motor delivering up to 55Nm of torque, the Engine X handles inclines and heavier loads with ease. It delivers steady acceleration and can be unlocked for higher speeds when used off-road.
Comfort & Control
20-inch fat tyres, full suspension, and a stable frame ensure a smooth ride across bumpy terrain. Mechanical disc brakes provide dependable stopping power, and the upright riding posture adds comfort over longer distances.
Smart Battery System
The 48V 13Ah battery is neatly integrated into the frame and easily removable for home or office charging. You can expect up to 120km on lower pedal assist levels—perfect for daily use or extended trips.
Tech You Can Trust
A clear LCD display shows speed, assist level, battery status, and cruise control settings. Shimano 7-speed gearing makes it easy to adapt to different riding conditions, and integrated front and rear lights improve visibility and safety.
Built for Everyday Use
The foldable design makes the Engine X easy to store or transport, while the sturdy rear rack and high load capacity make it practical for commuting, shopping, or leisure rides. It’s a reliable, go-anywhere electric bike with real versatility.
| Collection | Electric Bikes |
|---|---|
| Brand | Engwe |
| Motor Power | 250W |
| Battery | 48V 13AH |
| Top Speed | 15.5 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 43 Miles |
| Charging Time | 5+ Hours |
| Shock Absorbers | Full Suspension (Front + Back) |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Mechanical Disc Brakes |
| Gears | 7 Speed Shimano Gears |
| Bike Weight | 27KG |
| Max Climb | 15 degrees |
Check rider measurements and sizing before you order.
Fit guidance: Folding 20 in fat-tyre frame with an adjustable 86–102 cm saddle height.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Stay in control with the Engwe Engine X's smart LCD display. Track your speed, battery level, assist mode, trip distance, and more-all at a glance. Ride smarter with real-time stats and intuitive controls right at your fingertips.
The Engwe Engine X delivers up to 75km (47 miles) of range on a full charge, letting you ride longer without worry. Perfect for commuting, weekend adventures, or exploring off the beaten path.
Equipped with a robust 250W motor, the Engwe Engine X provides smooth and responsive power, reaching speeds up to 25km/h (15.5mph). Tackle hills, headwinds, and city streets with ease, all while enjoying a controlled, comfortable ride.
1 x Engwe Engine X Fat Tyre Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
Download Product Manual