This is one combined summary, not the individual rating of any one platform.
AUSTRIA
Customer reviews on Trustpilot
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·Check model terms
Direct after-sales support from the TrailSurge team.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Quick Summary
The DYU A5 is an ultra‑portable 14″ e‑bike designed for micro‑commutes and tight storage spaces. Its lightweight frame and fast folding mechanism make it ideal for last‑mile travel, multi‑modal trips, and small living areas.
Smooth Power Delivery
The 250 W motor provides smooth pedal assist and throttle support, ensuring steady acceleration and effortless cruising up to the legal speed limit without power spikes.
Comfort & Control
Compact 14″ wheels deliver nimble handling on sidewalks and bike paths. Front and rear disc brakes offer reliable stopping power in urban environments.
Smart Battery System
The removable 48 V 7.5 Ah battery charges in about 4 hours and features built‑in protection against over‑charge, over‑discharge, and overheating for safe, dependable use.
Tech You Can Trust
A clear backlit LCD shows real‑time speed, remaining battery, trip distance, and assist level. Simple handlebar controls let you switch modes with ease.
Built for Everyday Use
Weighing just 16 kg and folding in seconds, the DYU A5 fits under desks, in car boots, or on public transport. Its durable magnesium frame and low‑maintenance build make it a go‑anywhere solution for urban commuters.
| Collection | DYU Electric Bikes |
|---|---|
| Brand | DYU |
| Motor Power | 250W |
| Battery | 48V 7.5Ah |
| Top Speed | 15.5 MPH |
| Acceleration Method | Regular Pedalling + Pedal Assist + Throttle Acceleration |
| Max Range | 28 Miles |
| Charging Time | 5+ Hours |
| Shock Absorbers | Front |
| Wheel Size | 14inch |
| Brakes | Dual Mechanical Disc Brakes |
| Gears | No Gears |
| Bike Weight | 22KG |
| Max Climb | 15 degrees |
Check rider measurements and sizing before you order.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The A1F features a Gear Shift Accelerator to output the electric power safer and fast while you ride with easy to see battery charge display.After thousands of foldings, the maturity of the folding process has been verified. No need to worry about malfunctions
The unique folding design allows this electric bike to thrive in modern urban life. With a simple fold, it can be stored in your car's trunk or tucked away in the corner of your office, saving space and enabling you to travel freely in any setting. Whether for daily commutes or weekend adventures, it will be your constant companion.
The 48V 7.5AH removable battery not only allows for easy charging anytime but also grants this electric bike exceptional range, reaching up to 60km. Whether for short trips or longer rides, you can ride with confidence, effortlessly accommodating various schedules while avoiding the hassle of frequent charging.
1 x DYU A5 Electric Bike
1 x Charger
2X Keys
1 x Tool Kit
1 x User Manual
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
Download Product Manual