This is one combined summary, not the individual rating of any one platform.
AUSTRIA
Customer reviews on Trustpilot
Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·2 years on the frame, motor and controller; 1 year on the battery, hydraulic brakes, fork, rear shock, display, pedal-assist sensor, charger, cockpit, seat post, bottom bracket, crankset, rear rack and shifting system.
Direct TrailSurge after-sales assistance. Manufacturer terms vary by model.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
2 years on the frame, motor and controller; 1 year on the battery, hydraulic brakes, fork, rear shock, display, pedal-assist sensor, charger, cockpit, seat post, bottom bracket, crankset, rear rack and shifting system.
Manufacturer coverage
Confirmed manufacturer defects in the listed original components. An accepted warranty normally provides one replacement part for each eligible covered component.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
2 years on the frame, motor and controller; 1 year on the battery, hydraulic brakes, fork, rear shock, display, pedal-assist sensor, charger, cockpit, seat post, bottom bracket, crankset, rear rack and shifting system.
Manufacturer coverage
Confirmed manufacturer defects in the listed original components. An accepted warranty normally provides one replacement part for each eligible covered component.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Quick Summary
The Cyrusher Nova is a sleek step-through city e-bike designed for commuting, leisure, and practical everyday use. With its road-legal 250W motor, torque sensor and high-capacity battery, it delivers smooth performance, comfort, and reliability for both short and long-distance rides.
Smooth Power Delivery
Powered by a 250W brushless rear hub motor, the Nova provides smooth pedal assistance up to 25km/h, fully compliant with UK and EU regulations. Its torque sensor combined with a Shimano 8-speed drivetrain makes every ride feel natural and efficient.
Comfort & Control
The step-through aluminium alloy frame ensures easy mounting, while 20” x 3.0” fat tyres offer excellent grip and stability across city streets and cycle paths. A front suspension fork with preload adjustment softens bumps, and Shimano hydraulic disc brakes deliver powerful and reliable stopping performance.
Smart Battery System
The Nova is fitted with a removable 36V 15Ah lithium-ion battery, expandable to 20Ah, providing up to 90km of assisted range depending on terrain and riding style. Charging takes approximately 5–6 hours, making it suitable for daily commuting.
Tech You Can Trust
A full-colour LCD display keeps you updated on PAS level, speed, trip distance, and battery life. Integrated LED front and rear lighting, including a brake-activated tail light, ensures visibility and safety in all conditions.
Built for Everyday Use
Weighing just 25.6kg and with a maximum load of 160kg, the Nova is practical for both riders and cargo. Its step-through frame design, rear rack, and comfort-focused build make it an ideal choice for urban commuters and leisure riders alike.
| Collection | Cyrusher Electric Bikes |
|---|---|
| Brand | Cyrusher |
| Motor Power | 250W |
| Battery | 36V 15AH |
| Top Speed | 15.5 MPH |
| Max Range | 68 Miles |
| Charging Time | 6+ Hours |
| Shock Absorbers | Front |
| Wheel Size | 20inch x 4.0 Fat Tyre |
| Brakes | Dual Hydraulic Disc Brakes |
| Gears | 8 Speed Shimano Gears |
| Bike Weight | 25KG |
| Max Climb | 15 degrees |
Check rider measurements and sizing before you order.
Fit guidance: Compact 20 in fat-tyre frame with a wide 76.5–100 cm saddle adjustment range.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Stay fully informed with the Nova’s large LCD display. Track your speed, battery level, pedal assist mode, trip distance, and more — all in real time. Easy to read even in bright sunlight, it keeps you in control and helps you ride smarter.
The rear taillight doubles as a brake light, automatically brightening when you apply the brakes. This built-in safety feature alerts those behind you, reducing the chance of collisions and improving your visibility in traffic.
Experience smooth and responsive rides with the 250W motor, delivering up to 42 Nm of torque. Whether navigating city streets or tackling inclines, the Nova ensures consistent performance.
1 x Cyrusher Nova Electric Bike
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
Download Product Manual