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AUSTRIA
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Destination: Austria · Estimated 3–7 working days. Tracking details will be provided where available.
Orders are shipped via our European warehouse network. Standard delivery and applicable taxes are included in the displayed price, with no import charges payable on arrival.
View shipping policyDispatch dates depend on incoming stock. Contact us to confirm the current lead time.
Ask about deliveryContact our team to check incoming stock or ask about a suitable alternative.
Check availabilityFor most eligible online orders, EU consumers have 14 days after delivery to notify us that they wish to withdraw without giving a reason.
Return shipping, exceptions and any deductions allowed by law depend on the circumstances. Your statutory rights remain unaffected.
A separate 30-day return option may apply to eligible unused, unopened items under our policy.
Read our returns policyEU consumer rules provide a minimum 2-year legal guarantee from delivery if a product is faulty or does not match its description. Some countries offer longer protection.
As the seller, we are responsible for qualifying faults. This normally means a free repair or replacement. Where the law provides, you may instead be entitled to a price reduction or refund.
Any manufacturer warranty is an additional benefit and does not replace or reduce your legal rights. To report an issue, contact us with your order number and details of the fault.
Contact us about your rights
2 yearsminimum EU legal guarantee
manufacturer warranty ·Check model terms
Direct after-sales support from the TrailSurge team.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
After-sales support
12 months of TrailSurge after-sales assistance.Our UK-based team assists EU customers with troubleshooting, warranty enquiries, eligible parts and repairs.
Your EU consumer rights
At least 2 years of legal guarantee from the seller from delivery, with longer protection in some countries. These rights are separate from any manufacturer warranty.
Send us your order number, fault details and clear photos or a video.
Manufacturing fault protection
Eligible faults affecting the frame, motor, controller, battery, charger and factory-fitted components, subject to the applicable terms.
Cover, claims & exclusions
Commercial warranty terms may exclude normal wear, accidental damage, misuse and unauthorised modifications. These exclusions do not limit your legal rights.
How to request assistance
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. We will assess the issue and explain the available next steps.
Manufacturer warranty period
The duration varies by product and manufacturer. Contact us to confirm the terms for this model.
Manufacturer coverage
The exact components and conditions depend on the product. Ask us for the manufacturer’s warranty details.
Manufacturer warranties have their own conditions and do not replace or reduce your rights against TrailSurge as the seller. Warranty periods are not added together.
The Aairsk SU7 step-through electric bike is designed for comfortable, easy-going cycling. A low-step frame and compact 24-inch wheels make getting on and off more convenient, while its practical equipment suits everyday outings and relaxed leisure rides.
With no high crossbar to step over, the SU7 makes frequent stops simpler. Its comfortable riding position, front suspension and manageable wheel size are particularly appealing to anyone looking for a more relaxed alternative to a traditional mountain bike.
The battery works alongside Shimano's seven gears to support comfortable pedalling on varied routes. A rear luggage rack adds room for compatible bags, while NFC keyless activation makes the electrical system easy to access. The SU7 brings useful features together in a 24-inch electric city bike with a welcoming design.
With its mountain-bike-inspired layout, this model is aimed at riders who want an assisted bicycle for leisure and varied firm surfaces. Tyre choice, riding position and the selected assistance level all influence how it feels over longer rides.
| Collection | Aairsk Electric Bikes |
|---|---|
| Brand | Aairsk |
| Motor Power | 250W |
| Battery | 36V 13AH |
| Top Speed | 15.5 MPH |
| Max Range | 40 MILES |
| Charging Time | 5-6 Hours |
| Wheel Size | 24 inch balloon tyres |
| Brakes | Dual Mechanical Disc Brakes |
| Gears | Shimano 7-Speed |
| Bike Weight | 26.6KG |
Check rider measurements and sizing before you order.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
The SU7 uses a low step-through frame that makes mounting and stop-start riding much easier in town. A more upright riding position and 24-inch balloon tyres help smooth rough tarmac and keep the bike feeling stable at low speeds. Its a great fit for relaxed commuting and everyday errands.
With a 36V 13Ah removable battery, you can charge on or off the bike depending on where you store it. TrailSurge lists up to 40 miles of range for the SU7 (real range varies with assist level, rider weight and terrain). Charging time is typically around 5 hours.
A rear hub motor paired with 7-speed gearing gives you flexibility for flats and gentle climbs. Mechanical disc brakes support consistent stopping, and the front suspension adds comfort on imperfect roads. You also get practical commuter touches like integrated lighting, a rear rack and mudguards, plus an LCD display with card access.
1 x Aairsk SU7 Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2X NFC Cards (Keyless)
1 x Tool Kit
1 x User Manual
Watch the assembly guide below before first setup.
We stock a range of spare parts in the UK and can source additional components for this model. Contact our team to check prices, compatibility and availability.
