Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Road use notice:
This bike is over 250W and is for private land/off-road use only. Need a UK road-compliant option?
View road legal e-bikes
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Included with your purchase
TrailSurge Warranty+
12 monthsof cover
UK-based warranty and after-sales support
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
View warranty detailsHide warranty details
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
18 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Vitilanmanufacturer warranty
Manufacturer warranty period
18 months for the original owner.
Manufacturer cover
Manufacturing defects in the frame, fork, folding riser, cockpit, seat post, brakes excluding pads, lights, bottom bracket, rims, hubs, freewheel, transmission, shifter, motor, throttle, controller, wiring and LCD display. Battery cover is subject to manufacturer assessment.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
The Vitilan T7 Pro builds on the standard T7 with more power, a larger battery, and upgraded all-terrain capability. Designed for riders who want stronger performance, longer range, and improved comfort, it’s a full-suspension fat-tyre eBike built for demanding rides on mixed terrain.
Upgraded Power & Performance The T7 Pro is equipped with a more powerful Bafang motor than the standard T7, delivering stronger acceleration, improved hill-climbing ability, and confident performance across trails, tracks, and open-road riding.
Full-Suspension Comfort Large 26" x 4.0" fat tyres, a suspension fork, and rear suspension help smooth out rough ground and improve control. The result is a more stable, planted ride over uneven surfaces and longer distances.
Long-Range Samsung Battery A 52V 20Ah removable Samsung battery gives the T7 Pro greater range and stronger overall output than the standard T7. It is designed for longer rides and can be removed for convenient charging.
Hydraulic Braking Confidence Hydraulic disc brakes provide stronger, more consistent stopping power with better control in mixed weather and varied terrain, making them a key upgrade for riders who prioritise braking precision.
Built for Adventure With its full-suspension frame, fat tyres, upgraded battery, and stronger motor setup, the Vitilan T7 Pro is built for riders who want a more capable all-terrain eBike without compromising on comfort.
Review Video:
Compare this model against our full selection of electric bikes available online at TrailSurge UK.
Check rider measurements and sizing before you order.
Recommended rider height5'4"–6'8" (163–203 cm)
Maximum load150 kg (330 lb)
More measurements & dimensions
Seat height
32.7–36.8 in (83–94 cm)
Handlebar height
45.7 in (116 cm)
Deck size
Not applicable — bicycle frame
Built dimensions
195.1 × 68 × 116.1 cm (L × W × H)
Box dimensions
157 × 35.8 × 85.9 cm (L × W × H)
Fit guidance: Large full-suspension 26 in fat-tyre frame; best suited to riders within the stated range.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
New Bafang 1600W Motor - Up to 35 MPH Speed
The T7 Pro steps things up with a 1600W Bafang motor for stronger pull and higher cruising potential. Top assisted speed is listed at 35 MPH, and a thumb throttle is included for full-electric riding (where permitted).
52V 20Ah system with range listed up to 71 miles
Built around a higher-output 52V 20Ah battery for extended riding. Range is listed up to 71 miles depending on conditions and assist level, with a noted charging time of 5+ hours for easy routine charging.
26 x 4.0 fat tyres, full suspension and hydraulic braking
26 x 4.0 fat tyres boost stability and comfort across mixed surfaces, while full suspension (front + back) helps reduce fatigue on longer rides. Dual hydraulic disc brakes provide strong, controllable stopping. Max rider load is listed at 150KG. Folding design makes it easier to store at home or transport.
What’s Included in the Box?
1 x Vitilan T7 Pro Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Frequently Asked Questions
Vitilan lists the T7 Pro with a 52V 20Ah 1040Wh Samsung battery and an estimated range of about 96 to 128 km per charge. Charging is quoted at around 4 hours to 80 percent and 6 hours to full.
Yes. The T7 Pro is built for more demanding off-road riding, with peak power up to 1600W, 90Nm of torque, full suspension and 26 x 4.0 inch tyres for grip and rollover on uneven ground.
The T7 Pro uses a UDING 105 mm air dual-suspension fork, TEKTRO 180 mm hydraulic disc brakes and Shimano 8-speed gearing for more control at higher speeds and over mixed terrain.
The Vitilan T7 Pro Electric Bike arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Vitilan T7 Pro Electric Bike is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.