Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
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Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
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What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Description
The Samebike XWLX09-II electric bike is a rugged fat-tyre mountain e-bike built for riders who want power, comfort and off-road versatility. With its wide tyres, long-range battery and strong suspension, it’s designed to handle city streets, rough trails and everything in between.
Smooth Power Delivery The 250W motor (unlockable to triple peak) provides consistent pedal assistance with strong torque for climbs and off-road use. Shimano’s 7-speed drivetrain and PAS levels allow smooth and efficient riding across different terrains.
Comfort & Control 26” x 4.0” fat tyres provide stability, traction and shock absorption on mud, gravel, sand and snow. A front suspension fork and rear spring shock ensure a smoother ride, while mechanical disc brakes deliver safe, responsive stopping power.
Smart Battery System The 48V 13Ah battery delivers up to 80km of assisted riding, making it ideal for commuting and weekend adventures. It’s removable and lockable for convenient charging, with a recharge time of 6–8 hours.
Tech You Can Trust An LCD display clearly shows speed, PAS level, distance, trip data and battery life. Integrated LED lighting improves safety for night rides and low-light conditions.
Built for Everyday & Off-Road Use At around 32kg with a 150kg max load, the XWLX09-II is tough but practical. Its fat tyres, suspension and long-range battery make it suitable for daily commutes, fitness rides and demanding off-road exploration.
Check rider measurements and sizing before you order.
Maximum load120KG
More measurements & dimensions
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Samebike XWLX09 II: Reliable assist for commuting routes
250W motor assist for steady acceleration. assistance up to 15.5 MPH. 7 Speed Shimano Gears to manage hills and headwinds. rated for climbs up to 15 degrees. folding frame for easier storage and transport. Optimised for: electric bike, folding e-bike, fat tyre e-bike, 20inch x 4.0 Fat Tyre e-bike.
Battery and range you can plan around
48V 15AH battery specification. claimed range up to 55 Miles depending on mode, rider weight and terrain. removable battery design for more convenient charging (where stated).
Control-first setup for everyday riding
tyre sizing noted as 20inch x 4.0 Fat Tyre for grip and stability. Dual Hydraulic Disc Brakes for predictable stopping. suspension support helps take the edge off bumps and rougher surfaces. max rider load: 120KG. bike weight: 27KG.
What’s Included in the Box?
1 x Samebike XWLX09 II Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2X Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
These specs are the manufacturer’s listed figures for this model.
Motor: 250W rear hub
Torque (listed): 80 Nm+
Speed (listed): 25 km/h default
Max load (listed): 150 kg
Key feature: 20×4" fat tyres
Key feature: High claimed assist range
Listed charge time: 4–6 hours for the 48V 15Ah battery. Many listings describe a removable battery for easier indoor charging.
Yes — it’s designed for easier storage and transport.
Double folding; trunk-friendly
Water resistance (listed): IP54 (bike) / IP64 (motor+battery+display)
20×4" fat tyres
High claimed assist range
The Samebike XWLX09 II Electric Bike arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Samebike XWLX09 II Electric Bike is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.
Samebike XWLX09-II Folding: Plenty of pull off the line, keeps pace on hills without fuss. Rides lovely over rough paths, forks take the sting out of bumps. Took me 25 minutes to assemble, instructions could be clearer.
Appreciate it — enjoy the miles.
M
Millie L.
Surprisingly nimble
Tyres grip well in wet conditions — felt safe on wet roads. Would like a slightly brighter front light as an option.
Thanks — glad it’s working well for you!
N
Noah N.
Does what's needed
Battery easily lasts my daily commute and then some.