Warranty & customer support
Order assistance and applicable legal guarantees
Support beyond delivery
Our team can help with product questions, troubleshooting
and eligible warranty or fault claims.
Qualifying EU consumer purchases are generally protected
by a minimum two-year legal guarantee for goods that are
faulty or not as described. Some countries provide longer
protection. These rights are separate from any optional
manufacturer or commercial warranty.
Please include your order number and a description
of the issue when contacting us.
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
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Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Samebikemanufacturer warranty
Manufacturer warranty period
12 months from delivery for the original owner.
Manufacturer cover
Confirmed manufacturing defects affecting the original frame and factory-fitted mechanical or electrical components.
Separate manufacturer terms apply. Warranty periods are not added together.
View warranty detailsHide warranty details
What’s covered
Frame & forks · Motor & controller · Battery & charger · Factory-fitted electrics & mechanical parts
Here when you need us
Fault assessment, warranty guidance and help arranging eligible repairs or replacement parts.
Need to make a claim?
Contact our UK team with your order number and a few photos.
Cover & exclusions
Normal wear, accidental damage, misuse and unauthorised modifications are excluded. Eligibility and remedies are subject to the full warranty terms.
Need to make a claim?
Contact TrailSurge with your order number, a description of the fault and clear photos or a video. Our team will assess the issue and explain the next steps.
Samebikemanufacturer warranty
Manufacturer warranty period
12 months from delivery for the original owner.
Manufacturer cover
Confirmed manufacturing defects affecting the original frame and factory-fitted mechanical or electrical components.
Separate manufacturer terms apply. Warranty periods are not added together.
Description
The Samebike RS A01 Pro is a stylish and powerful fat-tyre electric bike designed for UK riders. With a 250W motor, full suspension, and long-range battery, it's ideal for commuting, weekend leisure, or light trail riding — all within UK eBike regulations.
Smooth Power Delivery The 250W hub motor delivers smooth acceleration and efficient hill-climbing. Switch between throttle-only (for off-road/private use), pedal assist, or manual pedalling using Shimano 7-speed gearing.
Comfort & Control Ride in comfort with 26" x 3" fat tyres and front hydraulic suspension to soak up bumps. Mechanical disc brakes provide reliable, all-weather stopping power.
Smart Battery System The 48V 14Ah removable lithium battery offers up to 100km range with pedal assist. It’s easy to remove and charge at home or work, taking just 4–6 hours to fully charge.
Tech You Can Trust A 4" LCD display shows your speed, PAS level, battery, and trip data clearly. Built-in LED headlight, horn, and waterproof cables make this bike practical and safe for daily use.
Built for Everyday Use Durable alloy frame supports up to 150kg. Arrives 90–95% pre-assembled with tools included—just fit the front wheel, handlebars, and pedals, and you’re ready to ride.
Check rider measurements and sizing before you order.
Maximum load150KG
More measurements & dimensions
Seat height
88–101 cm
Deck size
Not applicable — bicycle frame
Built dimensions
184 × 67 × 112.5 cm (L × W × H)
Box dimensions
149 × 25 × 86 cm (L × W × H)
Fit guidance: Full-size 26 in frame with an adjustable 88–101 cm saddle height. Check comfortable frame clearance before ordering.
Sizes are a guide. Rider proportions, footwear and setup can affect fit.
Samebike RS A01: Smooth assist with confident pull-away
250W motor assist for steady acceleration. assistance up to 15.5 MPH. 7 Speed Shimano Gears to manage hills and headwinds. rated for climbs up to 15 degrees. Optimised for: electric bike, fat tyre e-bike, 26inch e-bike.
Range-first setup for day-to-day riding
36V 15AH battery specification. claimed range up to 50 Miles depending on mode, rider weight and terrain. removable battery design for more convenient charging (where stated).
Stable handling with dependable stopping
26inch wheel sizing for stable handling. Dual Mechanical Disc Brakes for predictable stopping. suspension support helps take the edge off bumps and rougher surfaces. max rider load: 150KG. bike weight: 27KG.
What’s Included in the Box?
1 x Samebike RS A01 Pro Electric Bike
1 x Front & Rear Fender Set
FREE
1 x Charger
2 x Keys
1 x Tool Kit
1 x User Manual
Assembly Information
Assembly Video
Watch the assembly guide below before first setup.
These specs are the manufacturer’s listed figures for this model.
Motor: 250W with torque sensor (EU-legal listing)
Torque (listed): 55 Nm+
Speed (listed): 25 km/h default
Max load (listed): 150 kg
Key feature: Includes front basket + rear rack
Key feature: Torque sensor
Listed charge time: 4–6 hours for the 36V 15Ah (540Wh) battery. Many listings describe a removable battery for easier indoor charging.
Yes — this model is marketed as a commuter/cargo-friendly setup (see included rack/basket on the listing).
Includes front basket + rear rack
Torque sensor
Max load (listed): 150 kg
The Samebike RS A01 Pro Electric Bike arrives mostly assembled. Final setup normally includes aligning and securing the handlebars, fitting the pedals and completing essential safety checks. Allow approximately 20–30 minutes, or select our professional assembly and PDI service.
The Samebike RS A01 Pro Electric Bike is not fully waterproof. Avoid prolonged exposure to heavy rain, and never submerge or pressure wash the bike or its electrical components. After riding in wet conditions, wipe the bike dry and store it in a dry, sheltered location.